Bi-Lingual Collections Agent (REMOTE)

Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601   

 

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future.  Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending.  Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

To learn more about Purpose Financial visit Purpose Financial Website.

 

Position Summary

This position is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments.  This position will acts as the liaison between creditors and customers through managing overdue accounts.

Other duties as assigned.

Job Responsibility

Support

• Influence and advise customers on the payment options for debt recovery.

 

Influence

• Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines. 
• Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments.

 

Drive   

• Initiate and handle both inbound and outbound calling to collect a debt.
• Understand the impact of attitude for handling Advance America Collection contacts professionally, to include showing empathy, assertiveness, tact and resilience.

Job Responsibilities Cont.

Manage or Direct

• Achieve set revenue targets and call quality objectives.

 

Maintain

• Use questioning and listening skills that support effective telephone, email, chat and text communication.

Accountability

• Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies.

Education Required

High School Diploma or GED.

Experience Required

Minimum of one year call center or customer service related experience.  Three years of collections experience at a high-volume call center, and bi-lingual in Spanish is required.  Must be able to demonstrate critical thinking, negotiating, and problem-solving skills. Background in a fast paced work environment a plus. Assist in collection efforts with customers requiring a Spanish speaking collections agent.

Knowledge Required