Business Strategy Manager, Strategic Initiatives & Planning Office

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Global Solution Sales, GTM Programs, and Sales Plays organization is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $30B+. We’re moving fast, and with this rapid scale and dynamic growth we’re hiring a Business Strategy Manager to help us continue to evolve and optimize our specialist coverage for Emergent and Scale Workflows, while also graduating our most mature Solutions to core sellers.  

Reporting to the Senior Director, Strategic Initiatives and Planning, the Business Strategy Manager will play a pivotal role in working across our leadership team and with cross functional business partners to shape GTM plans that will continue to help us scale, enable productivity in the field, and deliver balanced growth across the portfolio.  We are looking for a candidate who is a highly structured strategic thinker, problem solver, and collaborative team player. 

The ideal candidate is a self-starter who can thrive in high-growth, fast-paced environments, working across many stakeholders seamlessly to ensure strategy can quickly turn into elite level execution. If you have a stellar background in consultancy and/or tech, a passion for change, and an ability to work effectively with a diverse and driven global team, then we’d love to hear from you! 

Key Responsibilities: 

• Drive development and alignment of GTM strategy & priorities across our Global Solution Sales, GTM Programs, and Sales plays organization; as a central office, ensure we have a cohesive plan across our teams 
• Play a leading role in developing key strategic plans, including our Summer Strategy package; drive informed, strategic decisions that help us continue to scale and optimize specialist coverage and measure incrementality 
• Play a leading role in developing our AOP+1 and AOP plans throughout the planning process; help guide further informed decisions to put transformation into action for the next fiscal year 
• Ensure transparency and direct input from our Global and GEO Solution Sales teams for agility to adjust course on what’s in-flight, but also to shape new changes that will positively impact productivity, growth, and the sales experience 
• Own cross functional stakeholder alignment (and governance, where required) across product, sales, partner, operations, finance (including sales compensation), corporate strategy, marketing, pricing, DT, customer excellence and other key internal teams 
• Lead, socialize, develop and execute strategic changes or initiatives aligned to our GTM strategy; partner with Workflow leadership (sales, product) to provide strategic support as they innovate across their GTM plans 
• Prepare executive level communications, presentations, and reviews/readouts to outline strategic insights, recommendations and outcomes 
• This is a global role, requiring familiarity with differences across GEO and market maturity, while being able to connect across time zones with stakeholders from each GEO 
• Minimal travel required (~10% or less) 

Qualifications

Work Experience 

• 6+ years of experience in consult