Business Process and Control Manager, Lease Operations

Benefits Overview

A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. When you choose a career with CoBank, you make a difference by standing for something that matters. In order to be the best, we hire the best!

Remarkable Benefits Offered by CoBank

• Careers with a purpose.
• Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays
• Competitive Compensation & Incentive
• Hybrid work model: flexible arrangements for most positions
• Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• Robust associate training and development with CoBank University
• Tuition reimbursement for higher education up to $10K
• Outstanding 401k: up to 6% matching and additional 3% non-elective contribution
• Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups: creating a culture of respect and inclusion
• Recognize a fellow associate through our GEM awards

Job Description

Acts as a trusted advisor and provides leadership and technical expertise to lease operation teams who are responsible for orignaition and post origination servicing activites on direct and lease-partnered transactions.. Provides oversight to control environment by managing operational risk documentation, certification, evidence and control failure processes. Provides oversight to exception processing and reconciliation processes, ensuring adequate adherence to SLA's. Acts as a single point of contact for escalations, monitors and performs root cause analysis, provides guidance on issue resultion and monitors remediation activities through implementation. Manages continuous improvement intake, prioritization and coordinates change management activities for the Lease Operations department. Ensures a high degree of customer satisfaction for both external and internal customers while overseeing effective and efficient performance of ongoing department operations.

Essential Functions

1. Develops and maintains a deep understanding of operating and control environment. Partners with management to ensure processes and controls are designed to effectively manage risks while meeting customer needs and cost objectives. 2. Develops, maintains and updates control documentation and acts as the key point of contact for external auditors, internal auditors, and process owners on all matters related to ICFR and SOC compliance for the department. Consults with Internal Controls and Operational Risk, Internal and External audit to implement control enhancements or modifications. Coordinates with stakeholders to provide evidence the control environment is operating as designed. 3. Identifies risks and provides guidance on process or policy improvements by leading discussions with control owners and management. Monitors control performance and leads escalation processes for control failure occurrences, including coordination of root cause analysis, documentation, remediation plan development, monitors and reports on the progress of remediation plan execution. 4. Develops and monitors qualitative and quantitative standards for work groups related to filing and records management, exception processing and reconciliation processes. Identifies emerging risks and partners with management to perform root cause analysis, assess impact(s) of risks, develop remediation plans; monitors and reports on the progress of remediation plan execution. 5. Serves as escalation point for servicing issues identified by internal or external customers. Facilitates root cause analysis and issue resolution. Tracks remediation efforts through implementation and periodically reports progress to senior leadership. 6. Prepares monthly performance metrics and ad-hoc management reports. Develops or assists in report development for use in servicing, quality control, review, and statistical monitoring of team transactions/accounts, including departmental performance metrics. 7. Works with internal stakeholders to evaluate new products, services and customers for operational impact. Partners with internal and external customers to define requirements and deliver appropriate solutions. 8. Utilizes insights gained through process and control oversight to identify improvement opportunities. Coordinates and supports associates and management to define business problems/needs, impact on organization and expected benefits of change. 9. Manages the intake process for continuous improvement opportunities. Partners with management to prioritize and track efforts in progress and maintains backlog of high value efforts that will impart meaningful change on the organization through automation, system enhancements and process re-engineering. Ass