SR Specialist, Account Management

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 40,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.

We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.  

We currently have a career opening for a SR Specialist, Account Management.

Time Zone Support

This role will largely support customers in the Pacific time zone

Travel
2-3 times per year to customer sites.

What Account Management contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Responsibilities

This position services customers within Cardinal Health’s Specialty Solutions space specifically within the Oncology and Urology base by providing a positive customer experience. You will provide pricing support and issue resolution, allowing a one-stop shop for the customer’s day-to-day needs. This role will partner closely with Account Executives and New Business Sales Executives to ensure retention of any new and existing customers.

The role will be accountable for:

• Monitoring daily pricing & contract accuracy utilizing customer analytics

• Pull out critical insights that could be an opportunity

• Customer contact between AE and customer > Daily point of contact

• Issue resolution and fostering both external and internal partnerships

• Work where needed with GPO, credit, Customer service, sourcing, etc to manage through issue resolution

• Assist with all aspects of onboarding internally and externally and support go -live activities

Qualifications

• Willingness to work traditional Pacific Standard Time work hours (roughly 8:00 am – 5:00 pm).

• Ability to understand distribution and the complexities of in-house and third-party GPOs

• Proficiency in Excel and Data Analytics

• Excellent communication skills both written and oral.

• Attention to detail.

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes actions to resolve

• Applies judgment within defined parameters

• Receives general guidance may receive more detailed instruction on new projects

• Work reviewed for sound reasoning and accuracy

Anticipated pay range: $56,200 – $84,000

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlex