Sr. Consultant, Client Success

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Sr Consultant Specialist Client Success Manager is a client facing individual contributor role serving as a client ops relationship optimization subject matter expert.

The Sr Consultant enables new client capabilities promotes product adoption and optimizes client performance. The role requires a high level of technical proficiency to succeed by supporting clients with complex problems and optimization opportunities.

The individual is expected to have a keen insight into Visas product offerings best practices and calls for deep collaboration and partnership with leadership across functions.

This role is an exciting opportunity to be at the forefront of Visas Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Client Services Sales and Product you will proactively drive Client Success outcomes in alignment with Visas business agenda as detailed in the Sales Account Plan.

• The individual will also define and deploy client support and service implementation strategies including automated tools and capabilities to enhance the client experience that drive value for our clients and support Visas strategy.
• This role serves as a functional specialist located in North America Region in multiple locations Atlanta, Ashburn, Denver, Miami and reporting to NA Sponsor Banks Segment Director.
• Responsibilities include
• Oversee implementation of new Visa products purchased by Clients by coordinating key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximized adoption of deployed products
• Ensure Client operational goals and success metrics for their portfolio of clients product landscape is understood
• Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward looking relationship strategy and optimization opportunities and executing against Client Success Plans
• Drive and deliver initiatives to improve client adoption of card programs VAS products and use of Visas self service tools
• Stay current with the latest payment processing trends Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points
• Maintain strong relationships with Client Services and other cross functional teams within Visa to deliver subject matter expertise consultation as needed to optimize client performance
• - Provide leadership thought as a subject matter expertise and consultation to Visa clients by leveraging insights and understanding of their local market and product needs to continually enhance the Client experience
• Support periodic operational reviews with Clients and Visa stakeholders incorporating input comparison and client progress against product metrics
• Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed
• Advocate for Clients through strong operational excellence by driving complicated and cross functional initiatives in support of Client goals and incorporating automated solutions to achieve efficiency and productivity operational improvements.
• Intermediate proficiency in the following skills
• Building client relationships Build credibility and create trust based relations partner with clients to build their business
• Becoming customer centric Listen to and prioritize customer needs to drive value realization and build trusted partnerships
• Success planning Build measurable actions plans to help clients achieve their business goals and realize value from their products solutions
• Client engagement Communicate clearly and effectively with clients
• Proactiveness Think ahead and act
• Critical thinking Take ownership over problems and find creative solutions to complex problems
• Technical skills Continuous acquisition application and refinement of technical skills relevant to the role and payments