Donor Experience Coordinator (Remote)

About GiveDirectly

GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid – as the index fund is a benchmark for the financial industry – and in the process accelerating the end of extreme poverty.

GD has raised over $1B since launching in 2011, delivered cash to more than 1.5 million people in 15 different countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

Our culture is candid, analytical, agile, and non-hierarchical. Our global team of ~150, and country operations teams of ~650, together come from 21 different countries speaking 69 different languages. From software engineers to seasoned humanitarian workers, former management consultants to public servants, researchers to field operations -- it’s an incredible group of people.

Our values are central and deliberately opinionated. We genuinely center the people we serve in our decision making, and strive to build an ambitious, dynamic and high performing environment. We strongly encourage you to read through our values carefully, if they reflect how you like to work and energize you, this could be a great fit.

We work hard to create an environment in which all our team members can thrive, succeed and grow.  We support flexibility, take care of each other, have fun, and create professional growth opportunities.

Location: This role is fully remote but must overlap with an East Africa timezone by at least 3 hours. We are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time.

 Priority Application Deadline: February 22, 2026 or until we receive a critical mass of applications

About this role

GiveDirectly is seeking a Donor Experience Coordinator to support donor communications, core operational processes, and crossteam coordination to ensure we deliver consistently excellent customer support to our retail donor base. As a part of the Donor Experience team, you will serve as the point of contact for our recurring donors primarily handling transactional requests. You will be responsible for maintaining day-to-day processes related to donation management and donation processing. You will also support internal stakeholder coordination and contribute to process improvements initiatives that strengthen donation data integrity. In addition to maintaining run-rate customer service and donation processing responsibilities, the DX Coordinator will own additional data workflows (within our CRM and other platforms) and support select projects across the broader Growth team. In preparation for peak periods, including year-end, and to provide coverage during team members’ leave, you will be cross-trained on broader Donor Experience responsibilities to take on additional ownership as needed.

Reports to: TBD: Donor Experience Manager

Level: Coordinator

Travel Requirement: Must be able to travel ~1-2 times per year to one of our countries of operation for team retreats or field visits

What you’ll do:

• Donor experience & customer service (35%)
• Support customer service by resolving run rate donor requests and non-donor inquiries received via an email-based help desk (our info@ inbox)
• Resolve donation management requests by utilizing existing systems (CRM, payment processor, Impact Dashboard) 
• Handle matching gift verification through various platforms & corresponding with donors to confirm completion