Customer Retention Manager (Polish speaker)

<p><strong>The Role in a Snapshot</strong></p> <p>Are you passionate about turning challenges into opportunities and making a direct impact on business success? Do you thrive in a fast-paced, problem-solving environment where you can help customers find the best solution for their needs? As a <strong>Customer Retention Manager</strong>, you will play a key role in <strong>reducing churn and driving revenue</strong>, ensuring that customers stay engaged and satisfied with our services. If you love <strong>negotiation, relationship-building, and strategic problem-solving</strong>, this is the role for you!</p> <p><strong>Location:</strong></p> <p>Spain (remote), Madrid (hybrid)</p> <p><strong>Your role in our mission:</strong></p> <ul> <li> <p><strong>Optimize customer retention</strong> – Ensure that existing customers with the highest churn risk stay engaged and excited about GoStudent.</p> </li> <li> <p><strong>Consulting &amp; support</strong> – Provide guidance to parents and students, address their needs, and ensure they get the most out of our learning solutions.</p> </li> <li> <p><strong>Handling objections &amp; driving referrals</strong> – Confidently address objections, develop effective strategies, and actively encourage referrals.</p> </li> <li> <p><strong>Proactive communication &amp; solution-finding</strong> – Reach out to customers proactively, identify challenges, and find empathetic and goal-oriented solutions.</p> </li> </ul> <p><strong>What will you bring:</strong></p> <ul> <li> <p><strong>Very good Polish skills (C1/C2)</strong> – You communicate confidently with Polish-speaking parents and can get them excited about our offering.</p> </li> <li> <p><strong>Customer focus &amp; empathy</strong> – You have a strong sense of customer needs and always find the right solution.</p> </li> <li> <p><strong>Strong communication skills</strong> – You are persuasive, listen actively, find solutions, and build lasting relationships.</p> </li> <li> <p><strong>Experience in customer support or account management (a plus)</strong> – You have experience working with customers and know how to keep them engaged long-term.</p> </li> <li> <p><strong>Experience with CRM systems (a plus)</strong> – If you have worked with CRM tools before, you are well prepared.</p> </li> </ul> <p>💡 <strong>Your future:</strong> This role is your stepping stone into the world of Customer Success and customer retention. With your contribution, you actively shape the future of our customer satisfaction!</p> <p> </p> <p><strong>Compensation:</strong></p> <ul> <li> <p>The base salary is €17,000 gross per year.</p> </li> <li> <p>Additionally, you can earn up to €3,200 gross per year in commissions based on achieved targets.</p> </li> </ul> <p> </p> <p> </p> <p><strong>Our way to develop your full potential:</strong></p> <ul> <li> <p><strong>Flexible &amp; focused working:</strong> Benefit from our hybrid working model with <strong>2-3 flexible days per week</strong> and a <strong>Meeting Free Friday</strong> for undisturbed productivity.</p> </li> <li> <p><strong>We grow together:</strong> Continue your career with clear development paths and our <strong>Spark! Growth &amp; Development program.</strong> Get access to 1000s of courses on <strong>LinkedIn Learning</strong>, our <strong>Spark! Mentorship program</strong> and monthly learning sessions. Take advantage of <strong>30 free learning sessions</strong> to experience GoStudent for yourself</p> </li> <li> <p><strong>Work Smart, Play Hard:</strong> Our regular <strong>team and office events</strong> ensure a good atmosphere. We believe in team spirit, celebrating together and having lots of fun.</p> </li> <li> <p><strong>Strength through community:</strong> Get involved in one of our <strong>GoStudent Employee Resource Groups</strong> (ERGs) and stand up for issues that are close to your heart.</p> </li> <li> <p><strong>All-round support:</strong> We are there for you 24/7. Benefit from a comprehensive <strong>Employee Support Program</strong> - not only for you, but also for your loved ones.</p> </li> </ul> <p> </p> <p><strong>Openness Statement </strong></p> <p><strong>We value your unique skills and passion.</strong> We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.</p> <p> </p> <p>Want to find out more? Then visit our career page <a href="https://www.gostudent.org/en-gb/about-us/">“who we are”</a>!</p> <p> </p> <p>If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now! 🚀</p> <p>Please upload your CV in PDF format, preferably in English as DOC format may not be supported.</p> <p> </p> <p><a href="https://www.gostudent.org/en/candidate-priv