Senior Service Management Consultant - ServiceNow Business Analyst /SME – ServiceNow IT Workflow solutions

Job Title: Senior Service Management Consultant - ServiceNow Business Analyst /SME – ServiceNow IT Workflow solutions

Location: Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA

Travel: 25%

Job Description: 
A ServiceNow IT Workflow solutions BA/SME has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a ServiceNow IT Workflow solutions. This BA/SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the BA/SME shares responsibility for the overall ServiceNow solution. 

Responsibilities: 
• Have knowledge and expertise in the ServiceNow IT Workflow solutions as well as the following specialties: 
• ITSM  Tech Debt & Remediation Data Foundations 
• ITOM 
• CMBD/CSDM 
• Process Assessments and Documentation 
• Interacting with Engagement Teams to collect and translate technical development requirements 
• Participates in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs • Provides guidance and insight regarding industry best practices and recommendations 
• Definition of process and technical requirements to support design 
• Ensures that system improvements are successfully implemented 
• Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution 

Qualifications: 
• Required: o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow ServiceNow IT Workflow solutions Certification • 1+ years’ experience working with ServiceNow IT Workflow solutions on the ServiceNow platform 
• ITIL V4 Foundation or above (or willingness to obtain it) 
• Experience utilizing the Agile/Scrum methodology to define and deliver development work 
• Experience integrating to multiple data sources used to populate ServiceNow modules 
• Good understanding of ServiceNow IT Workflow solutions 
• Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies) • Excellent communication skills (verbal and written) 
• Able to work independently and demonstrate initiative through pro-active behavior 
• Participates in and/or leads diagnosis and fixing of problems within area of expertise 
• Identifies and fixes the root cause rather than just symptoms 
• Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit 
• Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions 
• Works with peer team to develop and promote solution 
• Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved 
• Possesses good analytical skills and can apply sound levels of logic to tasks undertaken 
• Possesses good presentation skills

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adop