Human Resources Generalist

Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?

We’re seeking a Human Resources Generalist to support Mission Lane’s People Operations team in ensuring smooth and efficient human resources operations. 

In this crucial role, you’ll have both administrative and strategic responsibilities, administering important HR functions across the company, while also serving as the main point of contact for all HR matters concerning our contact center employees.

Day-to-day, you will:

• Serve as first point of contact for HR inquiries regarding contact center employees
• Serve as counselor to contact center employees and their team leads, regarding company policies, employee performance, culture/work environment and other issues; resolving issues effectively while minimizing legal exposure
• Perform contact center employee exit interviews and track attrition
• Provide administrative support across a variety of HR functions across the company,  including new hire onboarding, employee engagement activities, and all day-to-day HR operational activities
• Maintain and operate daily in our HR systems (UKG and Lattice) including data entry, status changes, reporting, etc
• Maintain Mission Lane intranet HR resources, ensuring accurate and up-to-date policy and procedure information is readily accessible to employees
• Ensure timely processing of employment verifications, garnishment notices, unemployment claims, benefits and disability-related requests, FMLA requests, etc as needed, across all teams
• Support recruiting as needed during high-volume hiring, with interview scheduling, ATS (Greenhouse) clean-up, etc.
• Own and/or assist with initiatives such as Open Enrollment, Employee Engagement Surveys, audit requests, and other initiatives as required
• Collect, structure, and report on HR related data
• Handle other tactical HR administrative duties as required

You’ll thrive in this role, if:

• You have a degree in a related field and 4+ years relevant HR experience.
• You have experience supporting contact center operations teams.
• You have strong technical skills:  UKG experience preferred.
• You are a lifelong learner - self-motivated to pursue knowledge and experience that keeps you at the forefront of your field.
• You have an instinctive, insatiable drive to make things better.
• You are curious, use good judgment, and are quickly able to process a situation, find leverage, and develop creative solutions.
• You work at a high level of autonomy and can manage multiple ongoing issues and sensitive employee matters with minimum supervision.
• You have knowledge of HR compliance regulations, non-exempt employment laws, and industry best practices

Compensation:

Target base salary:  $95,000 - $105,000 

Additional compensation in the form(s) of participation in our annual incentive program and equity are dependent on role.  Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes unlimited paid time off, 401(k) match, a monthly wellness stipend, health/ dental/ vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-friendly work environment.

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. 

It all started with a realization:  nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn’t do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit.

To date, over three million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. 

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Inv