Front Office Lead Medical Assistant
American Family CareAbout the role
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Two (2) years experience as a Medical Assistant or educational equivalent.
- Customer service
- CCMA Certification
- Certified Medical Assistant
- BLS Certification
The primary responsibility of the Front Office Lead is to help manage day-to-day administrative operations in support of the clinic while providing an exceptional overall patient care experience. The Front Office Lead is expected to maintain a high degree of organizational acumen, attentiveness and professionalism.
Primary Responsibilities:
1. Be proficient in essential Front Office functions and basic Back Office operations.
2. Assists in the training and development of support staff.
3. Assist Providers navigate the EHR/EMR features and functions.
4. Liaisons with medical facilities, employers, billing and payers regarding referrals and requests.
5. Oversee compliance weekly day sheet records, daily task logs and patient disposition logs.
6. Audit patient charts to ensure charges entered into the EMR are complete, timely and accurate.
7. Perform patient callbacks, follow-up and appointment reminder calls.
8. Process mail and requests for medical records or other information.
9. Assist with scheduling as directed.
10. Ensure EOBs and insurance payments are scanned and invoices sent in a timely manner.
11. Manage Worker’s Comp, Immigration Physicals, DoT Physicals and other special programs.
12. Diplomatically resolve patient complaints while maintaining strict confidentiality.
13. Ensure cleanliness of all common spaces.
Medical Assistant Certificate
Two (2) years experience as a Medical Assistant or educational equivalent.
Must be willing to work schedule: Monday-Thursday 8AM-2PM & Sunday 8AM-5PM
Possess exceptional customer service skills
- Day shift
- Night shift
- Weekend availability
- High School Diploma
- BLS
- Certified Clinical Medical Assistant (CCMA)
- Phlebotomy (Preferred)
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 300 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for you
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