Front Desk & Operational Supervisor

<p class="ql-direction-ltr ql-long-3533054"><strong class="ql-author-3584787">Job Title:</strong> Front Desk Supervisor</p> <p class="ql-direction-ltr ql-long-3533054"><strong class="ql-author-3533054">Location</strong><span class="ql-author-3533054">: On-site , Cupertino </span></p> <p class="ql-direction-ltr ql-long-3533054"><strong class="ql-author-3533054">Job type</strong><span class="ql-author-3533054">:  Full Time Contractor ( 40 hours  ) </span></p> <p class="ql-direction-ltr ql-long-3533054"><strong class="ql-author-3533054">Pay Range</strong><span class="ql-author-3533054">: $</span><span class="ql-author-3380300">25-35 </span><span class="ql-author-3533054">/hour, depending on experience </span></p> <hr> <h2>Position Overview</h2> <p class="isSelectedEnd">The Front Desk Supervisor / Customer Service Supervisor is responsible for overseeing daily front desk operations, delivering exceptional customer service, and leading the student services team. This role serves as the primary point of contact for parents, students, and visitors while ensuring smooth campus operations, strong parent satisfaction, and achievement of enrollment and retention goals.</p> <p class="isSelectedEnd">The ideal candidate is customer-focused, highly organized, and passionate about education. This position requires strong leadership skills, problem-solving abilities, and the ability to manage multiple priorities in a fast-paced environment.</p> <h2>Key Responsibilities</h2> <hr> <h3>Front Desk & Customer Service Management</h3> <ul data-spread="false"> <li>Supervise daily front desk operations and ensure a welcoming, professional campus environment.</li> <li>Serve as the primary escalation point for parent and student concerns.</li> <li>Monitor and maintain high customer service standards across all parent-facing interactions.</li> <li>Ensure timely responses to phone calls, emails, WeChat messages, and other inquiries.</li> <li>Manage student check-in/check-out procedures and attendance tracking.</li> </ul> <h3>Team Leadership</h3> <ul data-spread="false"> <li>Lead, train, and mentor Front Desk Coordinators, School Advisors, and Customer Service staff.</li> <li>Conduct onboarding and ongoing training to ensure team members understand company policies and service expectations.</li> <li>Create staff schedules and ensure adequate front desk coverage during operating hours.</li> <li>Monitor tea