Front Office Manager

Hotel: 

Normal Marriott

201 Broadway Ave

Normal, IL 61761

Front Office Manager

Full time

Starting Compensation

$46,892

Expected Job Closing Date:

2025-08-06

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

Atrium SPIRIT – Where teamwork, passion, & appreciation ignites service excellence.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Job Description

We are seeking an experienced hospitality professional to lead our guest services team at the newly renovated Normal Marriott. This full-service hotel features 228 guest rooms and over 24,000 sq. ft. of event space, serving as a central hub for meetings, conferences, and social events in the Bloomington-Normal community. Conveniently located near Illinois State University and Uptown Normal’s shops, dining, and cultural attractions, this is a prime opportunity to make an impact at a top-performing property.

What You’ll Do

• Lead & Inspire: Manage and motivate our front office team, setting clear expectations and holding associates accountable for success.

• Champion the Guest Experience: Anticipate needs, resolve concerns, and create memorable stays that build loyalty.

• Collaborate Across Teams: Work closely with all departments to ensure seamless operations and guest satisfaction.

• Drive Performance: Manage labor costs, control expenses, and identify opportunities to increase revenue.

• Uphold Standards: Maintain brand guidelines and cleanliness expectations, stepping in to support as needed.

• Be the Go-To Leader: Serve as Manager on Duty, ensuring smooth operations and a superior guest experience at all times.

What We’re Looking For

• 2+ years of front desk experience – You know the ins and outs of hotel operations and can keep things running seamlessly.

• 2+ years of supervisory experience – You’ve led teams, coached employees, and fostered strong workplace culture.

• Tech proficiency – You navigate Microsoft Office with ease (Word, Excel, Teams).

• Schedule flexibility – Hospitality runs 24/7, and you’re ready to jump in where needed.

• Hands-on approach – Physically able to lift, move, and assist as part of the team.

What Atrium Leadership Looks Like

• Accountable Achiever – You take ownership of your results and celebrate success.

• Agile Thinker – You adapt quickly and solve challenges creatively.

• Talent Curator – You invest in people and help them grow.

• Transparent Leader – You lead with clarity and honesty.

• SPIRIT-driven – You embody Service, Perseverance, Inclusion, Respect, Integrity, and Teamwork in everything you do.

Why Atrium?

"For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road."
— Maria O., Atrium Associate

Atrium is an Equal Opportunity Employer. All qualified applicant