Customer Service Representative

Unpack your potential and grow with Pratt Industries - full-time year round jobs with a growing manufacturing company. Looking to join a supportive team to grow your career? Look no further! A company that cares, Pratt Industries is looking for new talent to join our family.

 

Why Choose Us?

At Pratt Industries, we care about our employees by providing secure jobs, a safe work environment, and many supportive benefits. By investing in employees, we are able to offer growth opportunities to build a thriving, lifelong career.

 

Perks of Pratt?

• Paid Holidays from DAY ONE
• Insurance benefits and wellness reimbursement program within ONE MONTH of hire
• 1 Month: MONTHLY Gainsharing Bonus
• 3 Months: 401(k) with match
• 6 Months: PAID vacation days
• 12 Months: FULL tuition reimbursement and PAID childbearing and parenting leave

Qualifications?

• Strong customer service skills
• Problem-solving skills
• Growth-oriented, friendly attitude
• Project Management

 

What do Customer Service Representatives do at Pratt Industries?

Our Customer Service Representatives act as intermediaries between customers and several of Pratt’s departments in order to get the customers the packaging they want and need. Think boxes for Domino’s pizzas, moving with Home Depot, Amazon deliveries, Hello Fresh meals, and more! (And yes, we make those!) Building reliable relationships with customers, learning the ins and outs of boxes, and providing excellent service is the foundation of our Customer Service Representative’s responsibilities.

 

Customer Service Representative

 

Summary:

This is not a call center position! The Customer Service Representative (CSR) keeps work flowing smoothly through the box plant, taking and processing customer orders, managing new items and projects, maintaining inventory, and making sure that the customer is satisfied at all times. CSRs need to be well organized, detail-oriented, have strong organizational and reasoning skills, and be able to jump from one task to another.

 

CSR responsibilities with customers:

Project pricing/provide quotes to customers

Project scheduling; establishing delivery time and tracking

Responding to customer questions/ complaints and follow- up with plant personnel as needed

Email confirmations to customers

Process purchase orders

Coordinate accounting credits

Maintain and manage customer inventory

Setup and management of new items and projects

 

CSR responsibilities within the box plant:

Internal scheduling (with sales/ production)

Timely ordering of materials/ supplies for production

Track warehouse items to ensure availability

Analyze monthly warehouse item usage and restock

Follow-up and confirmation of orders

Internal and external purchasing

Maintain customer files and pricing

Setup and management of new items

Record and distribute customer order changes

Additional duties as assigned by management

 

CSR project responsibilities:

Project status reports

Working with suppliers

Routing and confirming production specs

Ensuring delivery date is known internally and followed

Handling customer questions/ complaints

Tracking and utilizing spreadsheets daily

New customer onboarding

 

CSR skill sets:

Excellent verbal and written communication

Intermediate math skills including the ability to add, subtract, multiply, divide in all units of measure, specifically fractions and decimals; compute rates, ratios, percentages and calculate figures and amounts such as discounts, costs, proportions and volumes