Customer Service Rep II

At Alliance Door Products, we believe in supporting our employees with a stable and rewarding work environment. We are a community of caring and motivated professionals who work together to ensure we remain an industry-preferred employer. You'll have the opportunity to grow your career while contributing to a company that values its people.

Copy and paste the link below for an inside look at what it is like to be on the Alliance Door Products team!

https://www.alliancedoorproducts.com/us/careers

Customer Service Representative II

Our Customer Service Representative II is a knowledgeable professional who delivers the highest level of customer service and sales support, honoring the company's Statement of Purpose. As a key point of contact, this role requires experience and knowledge, with the expectation of being knowledgeable on complex inquiries and all products and services provided by Alliance Door Products.

Hours: Full-time, Monday through Friday, 7:30 am - 4:30 pm

Wage: $26.00- $28.00 DOE

Position Responsibilities:

• To conduct oneself with the highest levels of Integrity, positively representing the company and employees in a trustworthy and sincere manner.
• Serve as the primary customer contact for questions relating to their activities and problem-solve customer needs, ensuring frequent communication with Outside Sales members.
• Positively and professionally address customer needs, requests, and concerns in a timely manner.
• Process customer calls, quotes, information requests, requests for RMAs, order delays, backorders, and track order status and confirmations in an accurate, efficient, and timely manner.
• Ability to enter orders for stocked and limited special-order products, and pre-hung standard items.
• Follow established company pricing guidelines.
• MO generation.
• Detail new customer orders prior to handing off to order entry or purchasing, ensuring all required information is provided.
• A good understanding of the branch’s shop, warehouse, and shipping processes.
• Follow up and provide feedback regarding customer quotations.
• Manage open order file daily, ensuring all ship dates are up to date and correct.
• Encourage a collaborative, team-oriented work environment that supports our Statement of Purpose.
• Contribute to team growth by sharing knowledge and insights.
• Be proficient in the knowledge of Alliance’s residential door and millwork products.
• Work independently with minimal supervision.
• Communicate effectively and professionally in a fast-paced environment with frequent interruptions.
• Other duties as directed by the supervisor.

Experience, Required and preferred:

• Must have at least five (5) years of experience working in a customer service role in an office environment.
• At least three (3) years of experience in the millwork industry, the building industry, or a combination thereof.
• Ability to work independently and collaboratively within a team-oriented environment.
• Effectively communicate complex information clearly and concisely, both verbally and in writing.
• Exceptional attention to detail and accuracy.
• Demonstrated ability to analyze situations, identify solutions, and implement effective resolutions.
• Proficiency in learning and using CRM software and other relevant tools.
• Proven attention to detail, accuracy of work, and commitment to quality.
• Experience in navigating and operating programs efficiently.

Physical Requirements:

• Must be able to remain in a stationary position for prolonged periods of time—options to stand or sit while stationary.
• Occasionally move about inside the office to access filing cabinets, office machines, etc.
• Constantly operates a computer and other office machines, such as a calculator, copy machine, and computer printer.
• The ability to communicate information and ideas clearly through written and verbal forms so that others will understand.

COMPENSATION & BENEFITS:

• $26.00 - $28.00 per hour, DOE
• Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributions
• Retirement Plan
• Paid Holidays
• Paid Time Off
• Paid Bereavement Leave

More About Our Company:

We are an equal-opportunity employer and one of North America's leading distributors of high-quality door products. The great service and products we deliver are a result of the hard work and