Program Coordinator (Cebu Center)

Description

The Center Program Coordinator is responsible for the day-to-day administration and logistics of the Operation Smile Philippines (OSP) Cebu Center of Excellence (COE) This position ensures day to day functions of resource mobilization, support to medical providers and staff, and flow of patients and visitors at the Center are executed with excellence. The Program Coordinator  facilitates and supports the Cebu COE Managers and Operations team to ensure all programmatic needs are met and help strengthen the Center to meet our deliverables. The Cebu COE Program Coordinator reports directly to the Cebu COE Operations Manager.

Essential Functions:
Programmatic Activity and Resource Mobilization

• Oversee day to day logistics of the Cebu COE, including programmatic activity, resource mobilization, patient scheduling, and operational flow for programmatic success.
• Day to day patient scheduling and patient management support to the head nurse and patient management team.
• Support the operations team by ensuring all needs for staff, medical volunteers and leaders, and patients receiving care are met during the Center operations.
• Prepare weekly and monthly reports, data and metrics coordination, and support for medical records and center data coordination.
• Maintains patients’ files for scheduled appointments; files study patient charts; files all patient data upon receipt of information; initiates record for new patients and creates computer index; prepare levels; maintain filing statistics; audits filings sequence.
• Responds to requests for medical records; processes letters and reports; distribution of lab reports, patient schedule, and facilitates needs inside the Center Operations.
• Reviews medical records for completeness, assembles records into standard order, and compiles, verifies, types, and files medical records of newly admitted patients.
• Facilitate special projects as needed.

Team Engagement and Operations

• Collaborate alongside all operations, education, and patients team to ensure smooth flow of program activities and resources daily, plan for potential needs and challenges.
• Represent Operation Smile Philippines and the Cebu COE to stakeholders visiting the COE, from government, NGO, LGU, community members, and patient caregivers. 
• Actively identify and support improvements in operations that may impact the success of the overall Center. Exercise good judgement in escalating issues.
• Assist in leveraging functional and technical expertise from Operation Smile HQ and elsewhere to strengthen Center services within the Cebu COE.
• Support, and at times lead, crisis management and communication efforts.
• Serve as a leader through exemplary display and propagation of the organization’s values.
• Actively engage in team goal setting, weekly meetings, and professional growth alongside the OS Philippines team and Cebu COE.
• Build and maintain relationships with OSP staff, OSI leadership, and community groups.

Requirements

• University (BA/BS) in social services, community health, business, management, communication, non-profit studies, or related field.
• 2+ years of professional experience and program / project experience
• Professional experience working with various stakeholders and partners is desirable.
• Work experience in an international NGO context is desirable.
   

Knowledge, Skills and Ability for Success:

• Project Management skills and self-driven with the capability to lead, problem solve, and execute tasks independent of supervision.
• High capability of building interpersonal relationships and communication.
• Microsoft Office suite proficiency.
• Highly capable verbal and written communicator in business and multi-cultural context.
• English and Visayan / Cebuano language proficiency is mandatory.