Customer Service

Overview

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Responsibilities

Position Summary: 

• CMS Coordinator serves as link in the communications between customers and customer representatives.

 

Areas of Responsibility: 

• Export CP partner file from SAP with relevant info.
• Check common inboxes for EM (including Santoprene), IC and EP business.
• Check mail addresses of received communications against CP partner file in order to define the correct XA to forward the mail to. Use XA partner lists provided by resolvers as well.
• Escalate mails with no known recipient.
• Define problematic customers and find strategies to always forward communications to the right XA.
• Define and understand which mails must be forwarded and which mails must be archived in different folder (e.g. CCd). 
• Keep the inbox folder clean by moving mails in the correct subfolder (e,g, forwarded, CCd, etc.). 
• Update Shared Inbox Count file on sharepoint.

Qualifications

Requirements:

• Fluent English.
• Troubleshooting/problem solving skills.
• Precise, detail-focused.
• Accountability and ownership.