Sales Support Specialist

Who We Are

Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way.

 

We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that).

 

Everything we do revolves around our three core principles:

 

Do what’s best for our customers.

Do what’s best for our employees.

Don’t do things that suck.

 

That's basically it.

 

If you'd prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint (Pssst...want to grab our attention when you submit your resume? Include something about our Glassdoor reviews that resonated with you).

 

What can we offer you?

• Daily opportunities to make a difference. Whether it's protecting our customers from attacks and breaches or contributing to the greater good.
• An abundance of intelligent, talented, high-performing individuals to collaborate with. We value accountability, support each other's growth, and genuinely enjoy what we do.
• An approach of continuous improvement to revolutionize our industry and surpass mediocrity. While many cybersecurity companies hire competent individuals, we believe in striving for excellence. Don't you believe you're capable of more than just being good?
• Constant learning, unlocking innovative ideas, and a nurturing, cooperative environment.
• Extensive industry recognition. We receive so much acclaim that it's nearly overwhelming. Almost.
• Our teammate put it best: "Every day presents new challenges and ample opportunities for professional growth... Your contributions directly impact the company's overarching purpose, and the sense of belonging and culture are unparalleled.

Who You Are

Critical Start’s Sales Support team plays a key role in the company’s sales organization, partnering closely with team members across departments to drive growth initiatives. As part of our Sales Operations department, you'll join a collaborative team with roles spanning Sales Support & Deal Desk, Business Intelligence, and Core Business Systems Administration. Together, we embrace opportunities to learn new things and solve challenges daily.

 

As a Sales Support Specialist, you will be a highly valued partner for the sales team. You’ll stand out through your efficiency, attention to detail, and strong problem-solving skills, helping us meet customer needs through quoting and order acceptance. With our team expanding, you’ll have opportunities to make a positive impact every day!

What You Will Be Doing?

• Support all new business and renewal sales quoting with accuracy and timeliness.
• Review and prepare incoming purchase orders for processing, ensuring alignment with the expectations of Sales and Finance teams per opportunity.
• Collaborate with Account Executives and regional sales leaders to support shared priorities.
• Continuously develop your knowledge of Salesforce, CPQ, and other sales productivity tools to support the team and drive system efficiency.
• Understand channel partner contracts and agreements to assist in various processes.
• Maintain a high level of data integrity and accuracy across internal systems.
• Analyze and prepare reports to support sales campaigns, initiatives, and territory deliverables.
• Gain a thorough understanding of Critical Start’s sales processes and metrics.
• Be goal-oriented and proactive in providing creative solutions to help Critical Start grow, scale, and exceed revenue targets.
• Act as a key contributor to the Sales Support team, fostering a team-centered attitude, strong work ethic, and commitment to collaborative communication.

What You Will Bring?

Required Qualifications:

• 2+ years of relevant experience; transferable skills are welcome. 
• High level of focus on process and attention to detail.
• Experience with CRM systems, particularly Salesforce, is preferred.
• Strong mathematical skills are required.
• Ability to work on-site in our Plano, TX HQ. 
• Ability to meet tight deadlines and thrive in a fast-paced environment.
• Proficiency in multitasking and effective prioritization.
• Strong interpersonal and