Customer Service Executive with French, English, Polish - Hybrid

<h3>Company Description</h3><p>LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.</p><h3>Job Description</h3><p>Our Customer Service Team serves client companies in over 180 countries worldwide. We are constantly growing and looking for colleagues with enthusiasm and drive to deliver truly excellent customer service at our location in Łomianki, Poland. You will support our customers via email or telephone with inquiries about orders, shipment, delivery, and incorrect order registrations in Polish, French, and English. Our hybrid work model offers you the flexibility to work from our office in Łomianki and also from home. Become part of our international team and drive our purpose, ‘Science for a Safer World,’ further!</p><p><strong>Maternity Leave:</strong> Please note that this position will be covered by maternity leave for 18 months, until April 2026.</p><p><strong>What you’ll do</strong></p><ul><li>Provide supportive advice and excellent service to our customers regarding their orders and ensure customers are informed of any delays in advance</li><li>Communicate professionally and courteously with customers over phone, via email and Service Cloud</li><li>Ensure that all incoming customer enquiries are processed timely or escalate to ensure response times are within agreed timescales</li><li>Be responsible for the daily management of Service Cloud Case ensuring tasks are dealt with and or escalated to ensure response times are within agreed KPI timescales.Register customer complaints by logging into the Service Cloud Complaint System and ensure the KPI reporting is maintained and issues escalated to the Manager</li><li>Process RMA’s (Return Material Authorisations) and issue refunds/credit notes or compensation to customers to agreed values as determined by the Manager</li><li>Support other defined customer territories when operationally required to do so and work collaboratively with other teams to deliver an excellent customer experience</li></ul><h3>Qualifications</h3><ul><li>Ideally experience in working in a sales support environment with order entry exposure. An interest in Chemistry or Science would be a distinct advantage.</li><li>Good organizational skills, attention to detail and accuracy</li><li>Strong communication skills, can do attitude and willingness to go that extra mile</li><li>Team player, enjoying both working in a team and individually</li><li>Computer literate with excellent keyboard skills and experience in using ERP systems such as SAP, ORACLE, SAGE etc.</li><li>Good level of spoken and written Polish, French and English</li></ul><p>Become now part of our team. We look forward to hearing from you!</p><h3>Additional Information</h3><p><strong>ABOUT LGC:</strong> </p><p>LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. </p><p><strong>OUR VALUES</strong></p><ul><li><strong>PASSION</strong></li><li><strong>CURIOSITY </strong></li><li><strong>INTEGRITY</strong></li><li><strong>BRILLIANCE</strong></li><li><strong>RESPECT</strong></li></ul><p><strong>EQUAL OPPORTUNITIES </strong></p><p>LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.</p><p>For more information about LGC, please visit our website <a href="http://www.lgcgroup.com/">www.lgcgroup.com</a></p><p><strong>#scienceforasaferworld</strong> </p>