Customer Service Representative (Dutch-speaking) - Fashion Industry LE02

<p></p><p>Job Title:</p>Customer Service Representative (Dutch-speaking) - Fashion Industry LE02<p></p><p>Job Description</p><p><b><span>Experience the power of a game-changing career </span></b><span> </span></p><p></p><p><span><span>Want to be part of an innovative and growing team? </span><span>We’re</span><span> a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. </span></span><span> </span></p><p></p><p><span><span>If </span><span>you’re</span><span> looking to grow and be inspired, as a </span></span><b><span>Customer Service Representative in Barcelona (On-site)</span></b><span><span>, you will be part of our team of </span><span>game-changers</span><span> who are powering the brands of the future in the </span><span>Fashion </span><span>industry. </span></span><span> </span></p><p></p><p><b><span>Career growth and personal development </span></b><span> </span></p><p></p><p><span><span>This is </span><span>a great opportunity</span><span> to experience the power of </span><span>what’s</span><span> next and develop “friends for life” at the same time. </span><span>We’ll</span><span> give you all the training, </span><span>cutting-edge</span><span> technologies, and the continuing support </span><span>you’ll</span><span> need to succeed. </span></span><span> </span></p><p></p><p><b><span>What you will do in this role </span></b><span> </span></p><p></p><p><span><span>In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. </span></span><span> </span></p><p></p><p><span><span>As a </span></span><b><span>Customer Service Representative</span></b><span><span> on our team, you will: </span></span><span> </span></p><p></p><p><span><span>- </span><span>Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands.</span></span><span><span> </span></span><br/><span><span>- Log call details onto call management systems and provide response and resolution within SLA</span></span><span><span> </span></span><br/><span><span>- </span><span>Maintain</span><span> service and product knowledge and </span><span>expertise</span><span> associated with applications specific to individual customers</span></span><span><span> </span></span><br/><span><span>- Escalate potential service issues initially with Mentor. </span></span><span> </span></p><p></p><p><b><span>Your qualifications </span></b><span> </span></p><p></p><p><span><span>We embrace our </span><span>game-changers</span><span> with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. </span></span><span> </span></p><p></p><p><b><span>Concentrix is a great match if you: </span></b><span> </span></p><p></p><p><span><span>- Are bilingual or proficient in Dutch and advanced in</span><span> English </span></span><br/><span><span>- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration</span></span><span><span> </span></span><br/><span><span>- Have g</span><span>ood disposition to work in a customer service environment</span></span><span><span> </span></span><br/><span><span>- Have c</span><span>ustomer care skills – ability to listen to and understand the customers’ need</span><span>s</span></span><span><span> </span></span><br/><span><span>- Can</span><span> take ownership of, and progress calls to resolution or to escalate call to resolution</span></span><span> </span></p><p><span> </span></p><p><span><span>Don’t</span><span> meet every requirement? No worries. </span><span>We’re</span><span> dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you </span><span>don’t</span><span> check every box, we still encourage you to apply. </span><span>We’ll</span><span> do our best to match you with the right job, whether </span><span>it’s</span><span> this one or another role. </span></span><span> </span></p><p><span> </span></p><p><b><span>What’s</span><span> in it for you </span></b><span> </span></p><p></p><p><span><span>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. </span><span>That’s</span><span> why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. </span></span><span> </span></p><p></p><p><span><span>In this role, we offer benefits that help support your unique lifestyle: </span></span><span> </span></p><p></p><p><span><span>- Full-time </span><span>39 hours</span><span>/week permanent </span><span>contract: Monday to Friday 9:00 to 18:00</span></span><br/><sp