Customer Experience Specialist

<p><span><span><span><b>Job title: </b>Customer Experience Specialist</span></span></span></p> <p><span><span><span><b>City, Country:</b> Toruń, Poland</span></span></span></p> <p><span><span><span><b>Job model:</b> On Site</span></span></span></p> <p> </p> <p><span><span><span>As the Customer Experience Specialist you will be part of an international team, managing communication with Customers and cooperating with other departments locally and globally. Your role will be to ensure efficient processing of customer orders and deliver exceptional consumer experience.</span></span></span></p> <p> </p> <p><span><span><span>At dsm-firmenich, being a force for good is not optional. Diversity, Equity &amp; Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers &amp; Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, and authenticity is celebrated. </span></span></span></p> <p><span><span><span> </span></span></span></p> <p><span><span><span><b>Your key responsibilities</b></span></span></span></p> <ul> <li><span><span><span>Order Processing: handle customer orders from receipt to delivery, including updates and cancellations</span></span></span></li> <li><span><span><span>Order Management: monitor orders, check availability, credit blocks, and address the issues promptly</span></span></span></li> <li><span><span><span>Customer Updates: communicate order status and supply issues, ensuring alignment with policies</span></span></span></li> <li><span><span><span>Issue Resolution: manage returns, customer complaints and credit adjustments</span></span></span></li> <li><span><span><span>Team Collaboration: serve as a liaison between customers and internal teams for seamless support</span></span></span></li> <li><span><span><span>Manage customer relationships</span></span></span></li> </ul> <p><span><span><span> </span></span></span></p> <p><span><span><span><b>We bring</b></span></span></span></p> <ul> <li><span><span><span>A space to grow by encouraging and supporting curiosity and an open mindset</span></span></span></li> <li><span><span><span>The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose</span></span></span></li> <li><span><span><span>Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity</span></span></span></li> <li><span><span><span>A firm belief that working together with our customers is the key to achieving great things</span></span></span></li> <li><span><span><span>Wide variety of employee benefits: private medical care, life insurance, MultiSport card and many others</span></span></span></li> </ul> <p><span><span><span> </span></span></span></p> <p><span><span><span><b>You bring</b></span></span></span></p> <ul> <li><span><span><span>Bachelor with 3 years of working experience in an international environment, in Customer Experience, Supply Chain and/or Logistics</span></span></span></li> <li><span><span><span>Fluency in English<b> </b>both spoken and written, and other languages are a plus</span></span></span></li> <li><span><span><span>Experience in import and export will be preferred in B2B industry</span></span></span></li> <li><span><span><span>Experience with MS Office (Excel, PowerPoint, Word, etc.)</span></span></span></li> <li><span><span><span>Good SAP knowledge - good to have</span></span></span></li> <li><span><span><span>High learning agility, good communication &amp; time management skills</span></span></span></li> </ul> <p> </p> <p><span><span><span><b>Our application process</b><br/> Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Karolina Kucharska-Jaskuła, Talent Acquisition Business Partner (</span><a href="mailto:karolina.kucharska-jaskula@dsm-firmenich.com"><span>karolina.kucharska-jaskula@dsm-firmenich.com</span></a><span>).   </span></span></span></p> <p><span><span><span> </span></span></span></p> <p><span><span><span><b>Equal opportunities commitment</b></span></span></span></p> <p><span><span><span>dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.</span></span></span></p> <p><span><span><span>As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, ex