Donor Data Specialist - Nonprofit (6233)

Job DetailsJob Location: Santa Ana, CA 92701Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $22.00 - $22.00 HourlyJob Shift: DayStatus: Full-Time, Non-Exempt
Pay: $22.00/hour
Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:


Flexible medical coverage options
Voluntary dental, vision, life, accident, critical illness, and hospital insurance
Paid Time Off (Vacation + Sick Pay)
Flexible Spending Account
Employee Assistance Program
403(b) savings plan with up to 3% company matching
Paid on-the-job training and orientation
Mileage reimbursement
Referral bonus program
Opportunities for career growth


 

Job Summary: The Development Specialist provides operational and administrative support for Mercy House’s fundraising efforts by ensuring gifts, donor records, and fundraising data are processed accurately and efficiently. This position plays an essential role in creating a positive donor experience by ensuring every contribution is recorded correctly, acknowledged promptly, and reflected accurately within the organization’s donor database.

Working closely with the Development Operations Supervisor and the Development team, the Development Specialist supports the daily operations that keep fundraising running smoothly, from gift processing and financial reconciliation to database maintenance and campaign support. The ideal candidate is organized, detail-oriented, enjoys working with data, and is eager to learn the operational side of nonprofit fundraising.

Essential Duties and Responsibilities
Gift Processing & Donor Stewardship


Process charitable contributions received through mail, online giving platforms, fundraising events, and other revenue sources
Maintain established gift processing standards and internal controls
Generate tax receipts, acknowledgment letters, welcome letters, and other donor correspondence in a timely manner
Monitor recurring gifts and assist in resolving recurring gift exceptions
Ensure gifts are accurately coded by campaign, appeal, fund, and designation


Database Administration


Maintain accurate donor and constituent records within Raiser’s Edge NXT
Process constituent updates, communication preferences, tribute gifts, and other record maintenance
Assist with routine database cleanup projects and quality control initiatives
Review records for accuracy and identify duplicate or incomplete constituent information
Maintain confidentiality of donor information and follow established database standards


Reporting & Financial Support


Assist with monthly reconciliation processes in partnership with the Accounting department
Maintain tracking for grants, stock gifts, recurring gifts, and other specialized fundraising activity
Prepare recurring reports, tracking spreadsheets, and supporting documentation for the Development team


Campaign & Department Support


Support fundraising campaigns through donor list preparation, mail merges, and stewardship mailings
Provide administrative and operational support for fundraising events, including event logistics, attendee registration, and post-event reconciliation
Monitor the Development department inbox and assist with administrative projects as assigned
Contribute ideas that improve department processes and support efficient fundraising operations


Miscellaneous


Perform other duties as assigned in support of the Development department and Mercy House’s mission

QualificationsRequirements
Education and Experience


Bachelor’s degree or equivalent professional experience
1–3 years of administrative, customer service, office support, or nonprofit experience preferred
Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook; intermediate computer literacy and ability to learn new applications quickly
Experience using donor CRM software, preferably Raiser’s Edge NXT, preferred
Experience with gift processing, financial reconciliation, or nonprofit administration preferred
Familiarity with fundraising software and reporting tools preferred


General


Valid California driver’s license and reliable transportation required
Excellent written and verbal communication skills
Ability to maintain confidentiality while handling donor and financial information
Flexible work schedule, including occasional schedule changes, weekends, and evening shifts to meet departmental needs
Strong attention to detail, organizational skills, and ability to manage multiple priorities


Physical Requirements


Ability to sit, stand, and walk for extended periods as required by the position
Ability to lift, bend, squat, push, and pull up to 50 pounds