Director of ICF Residential Services

Director of ICF Residential Services

Job Description

Reports to: VP of Residential

Pay Range: $75,000 - $85,000 Annually

Schedule: Full-time

FLSA Status/CBA: Exempt, Non-union

Benefits Eligibility: Managers Exempt

Job Summary

Are you a passionate leader dedicated to making a tangible difference in the lives of individuals with intellectual and developmental disabilities? Do you thrive on creating supportive, high-quality residential environments?

Home of Guiding Hands is seeking a Director of ICF Residential Services to lead, manage, and hold accountable our teams supporting our Intermediate Care Facilities (ICF). In this role, you’ll oversee all aspects of our residential programs, ensuring they not only meet but exceed the high standards set by federal and state regulations, including Title 17, Title 22, and DDS guidelines.

You'll be the driving force behind our person-centered approach, working closely with a talented multidisciplinary team of nurses, behavioral specialists, and direct support professionals. Your leadership will be crucial in fostering a collaborative environment that develops and implements individualized care plans tailored to each resident's unique needs and aspirations.

Beyond day-to-day operations, you'll be instrumental in shaping the future of our programs. This includes:

• Leading and mentoring our Qualified Intellectual Disabilities Professionals (QIDPs).
• Driving quality assurance and operational effectiveness.
• Overseeing staff development and training initiatives.
• Managing client referral screenings and staff applicant processing.

This is more than a job; it’s a chance to build on your proven track record of regulatory compliance and operational excellence while making a profound impact on the lives of those we serve. If you're ready to take on this key leadership role and help us continue our mission of providing exceptional care, we encourage you to apply.

What You'll Be Doing: 

Team Leadership

• Lead, manage, and hold QIDPs accountable for clinical and operational excellence across all ICF homes.

Compliance & Quality Assurance

• Ensure ongoing compliance with ICF/IID regulations, Title 17, Title 22, and DDS standards.
• Track and ensure compliance for all mandatory staff trainings and certifications (Relias, CPR/First Aid, Medication Administration, ProAct, etc.).
• Lead incident response, audits, and survey preparedness, and implement appropriate corrective actions.

Client & Family Services

• Guide implementation of Individual Program Plans (IPPs) and clinical services using an interdisciplinary approach.
• Manage and coordinate client referral screening and intake processing.
• Support care coordination with medical providers, families, and community partners.

Staff & Operations Management

• Oversee applicant screening and hiring in collaboration with HR, ensuring the right people are in the right seats.
• Provide systems training and onboarding to Residential Supervisory staff to ensure a strong infrastructure and performance.
• Facilitate the Human Rights Committee process, including meeting coordination, documentation, and staff education.
• Monitor and manage ICF program budgets and resources in alignment with agency expe