Senior Utility Billing Specialist / Utility Billing Specialist (Ventura Water)

Applications are accepted exclusively through the City of Ventura Career Site:
www.cityofventura.ca.gov/jobs. Submissions through other websites or methods will not be accepted.

Applications and supplemental questions will be accepted and reviewed on a continuous basis. Open until filled. Candidates are encouraged to apply early, as this position may close without notice.

First Review of Applications: January 5, 2026.

Pay & Benefits

• Utility Billing Specialist - $26.02 - $31.63 Hourly DOQ

• Senior Utility Billing Specialist - $28.61- $34.78 Hourly DOQ

• Benefits

  • Medical Insurance options include HMO, PPO,

  • City Paid Dental and Vision Insurance

  • Life Insurance

  • Vacation & Holiday Compensation

  • Deferred Compensation

  • CalPERS Retirement

  • Tuition Reimbursement & Bilingual Pay

About the Opportunity

The City of Ventura is hiring a Senior Utility Billing Specialist/Utility Billing Specialist to join our customer service and billing team. This position plays a critical role in supporting Ventura Water customers through high-volume phone-based customer service and utility billing support.

This is a customer service-focused, call center-style role in which approximately half of the workday is spent handling incoming calls related to water billing. The position requires the ability to work effectively in a fast-paced, high-call volume environment, navigating computer billing systems, and providing accurate billing assistance while delivering responsive customer service to Ventura residents.

This position is flexibly staffed and may be filled at either level, depending on the qualifications, experience, and demonstrated skills of the incumbent, as well as the staffing needs of the City.

What You’ll Do

This position will provide front-line customer service and billing support. Key responsibilities include:

• Handle a high volume of inbound customer calls throughout the day in a fast-paced call center environment.

• Respond to customer inquiries related to utility bills, account balances, usage questions, adjustments, and payment options

• Provide technical support for online customers, including resetting passwords, account management, login assistance, auto-pay setup, and payment method updates

• Perform utility billing functions, including reviewing, calculating, and processing billing transactions, adjustments, and account corrections

• Accurately maintain and update customer accounts, ensuring data integrity and attention to detail

• Process billing-related correspondence via phone, email, mail, and in-person

• Assist customers with water service questions, including general water inquiries

• Perform data entry and basic billing calculations requiring strong math skills and accuracy

• Adapt quickly to changing priorities, customer needs, and call volume demands throughout the day

• Work collaboratively with team members to ensure consistent service delivery and billing accuracy

The Ideal Candidate – Preferred Qualifications

The ideal candidate will have:

• Experience in a high-volume call center or phone-based customer service environment, handling frequent inbound calls

• Utility billing or customer billing experience, with a clear understanding of charges, payments, and account adjustments

• Comfortable spending most of the day answering phones in a very busy setting

• Strong math skills and attention to detail, with the ability to accurately calculate, review, and correct billing transactions

• Experience using computer systems and databases for account research and data entry

• Ability to work efficiently in a fast-paced environment, pivot between calls and billing tasks, and maintain accuracy under pressure

• Bilingual skills (Spanish) are highly desirable.

About Ventura Water

Ventura Water provides drinking water to more than 109,000 people through approximately 32,000 water service connections. This com