Marketing Campaign Operations Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for the delivery of a portion of the overall marketing strategy in the form of a portfolio of small to medium programs, capabilities or processes. Key responsibilities include owning or supporting marketing operations including performance, risks and controls, production audits/exams/maintenance, and content management. Job expectations include owning day to day relationships with key business partners, solving moderate to complex business problems and independently driving strategic marketing improvements and solutions.

Team member of the Campaign & Platform Operations team to support marketing strategy, creative and execution workflow submissions within the Global Marketing One (GM1) platform. This includes collaborating with partners who support all products and channels with deliverables managed in GM1. The Campaign Operations team is the first line of support with platform training, questions, and access, working closely with the Platform Management and Platform Integration teams.

Required Qualifications:

• Customer & platform support experience with proven ability to develop strong relationships.

• Strong project management skills with creative skills to overcome roadblocks such as system outages or other technical issues.

• Process oriented, with ability to identify improvements & document requirements for prioritization.

• Experience working with third-party vendors.

• Superior attention to detail and strong organization skills to help manage competing priorities.

• Outstanding communication and presentation skills (verbal and written).

• Ability to master proprietary marketing software.        

Desired Qualifications: 

• 2-5+ years of experience with marketing workflow and/or CRM platforms preferred.

• Client/Process support experience.

• Experience in an Agile project methodology.

• Bachelor’s degree or equivalent.

Skills:

• Adaptability

• Collaboration

• Problem Solving

• Product Marketing and Branding

• Project Management

• Active Listening

• Analytical Thinking

• Digital Marketing

• Oral Communications

• User Experience Design

• Business Acumen

• Prioritization

• Solution Delivery Process

• Strategic Thinking

• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

​It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ215