Workforce Skills & Talent Readiness Director

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

With 39% of core skills projected to change by 2030 and 59% of the workforce needing reskilling, skills intelligence has become paramount. This role converts that reality into action — shifting executive conversations from guesswork to clear business cases for talent readiness.

The Workforce Skills & Talent Readiness Director serves as the strategic bridge between foundational skills intelligence and executive-ready products with measurable business value. This role combines strategic planning expertise with operational rigor, translating skills taxonomy, ontology, and capability insights into compelling use cases, playbooks, learning priorities, and sprint-based pilots for executive leadership.

This position requires a strategic operator who moves fluidly between architecture and execution. While functional teams define what "great" looks like, this role propels it across the organization. The Director owns portfolio management, use case prioritization, and executive playbook development — driving sprint pilots and converting capability data into measurable business impact.

Beyond operational leadership, this leader serves as a strategic thought partner to the VP — supporting the full range of demands and helping shape the organization's evolving agenda.

Key Responsibilities Portfolio Strategy & Use Case Prioritization

Own identification and prioritization of the highest-value use cases for skills intelligence. Balance immediate wins that build trust and credibility against longer-term initiatives with strategic impact. Maintain a portfolio view across all talent readiness demands, ensuring resources align to moments that matter. Prioritize early wins that demonstrate value before scaling to enterprise-wide transformation. Apply a holistic lens addressing technical skills, AI skills, and human skills as interconnected dimensions of talent readiness.

Skills COE Integration & Governance Partnership

Partner with the Skills Center of Excellence to ensure taxonomy, ontology, and governance foundations translate into usable strategic products. Bridge foundational infrastructure and executive-facing deliverables. Convert skills mapping accuracy and coverage metrics into narratives that resonate with business leaders. Champion governance-before-scale — ensuring pilots meet data quality thresholds before enterprise rollout.

Executive Playbook Development

Develop executive-ready playbooks that shift leadership discussions from intuition to evidence-based business cases. Create deliverables such as the "perfect anatomy of a seller" or "ideal developer profile" — grounded in the understanding that AI is a job shaper, not a job destroyer. Make talent readiness tangible and actionable. Align with Talent Readiness Narrative team and Skills COE on data foundations. Own the strategic product development process — evolving playbooks as pilots generate new insights.

Talent Readiness Dashboard

Own design, build, maintenance, and evolution of the Talent Readiness Dashboard. Partner with People Analytics to translate workforce data into executive insights. Define success metrics connecting skills readiness to business outcomes (time-to-productivity, quality transitions, talent pool expansion). Ensure the dashboard becomes the system of record for workforce intelligence, driving executive decisions on hiring, learning, and mobility priorities.

Global People Ecosystem Orchestration

Coordinate across ServiceNow University, HRBPs, Learning & Development, and Strategic Workforce Planning to synchronize skills and talent readiness initiatives. Serve as connective tissue: ensure SNU curriculum reflects taxonomy priorities, HRBPs surface demand signals, and Learning designs against validated capability gaps. Build bridges, create informal networks, and increase shared accountability across teams with competing priorities. Partner with PMO (pooled resource from People Operations) to oversee workforce intelligence workflows.

Pilot Execution & Impact Measurement

Drive sprint pilots through disciplined program manage