Manager, Library Access & Delivery Services

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

All About You

JOB SUMMARY:

The Library Access & Delivery Services Manager, within the University Libraries and Museums at Saint Louis University, provides leadership and direction for the Access and Delivery Services Departments at Pius XII Memorial Library. This position coordinates innovative and user-centric access & delivery services, utilizing current and emerging technologies, to meet the ever-changing needs and expectations of faculty, students, and staff. This position also establishes, implements, and evaluates departmental policies and procedures to effectively meet user needs and expectations, and formulates departmental goals and objectives in support of the mission and strategic goals of the Libraries and Museums, as well as the University. Additionally, Library Access & Delivery Services Manager oversees the functional areas of circulation, course reserves, consortial lending and borrowing, interlibrary loan and document delivery, shelving and stacks maintenance, as well as technology lending and printing service provision. This position also serves as the point of contact for liaising with University departments providing facility repair, custodial and security services.

PRIMARY JOB RESPONSIBILITIES:

Leadership & Management

• Provides innovative leadership, management, and strategic direction to the Access and Delivery Services department

• Manages the staff and operations related to circulation, course reserves, consortial lending and borrowing, interlibrary loan and document delivery, shelving and stacks maintenance, as well as technology lending and printing service provision

• Directly supervises full-time exempt staff members; indirectly supervises part-time student staff members across two service points within Pius XII Memorial Library

• Delegates responsibilities effectively, empowering staff to make independent decisions at appropriate operational levels and holding staff accountable for successful completion of assignments

• Establishes balanced workloads, providing guidance and direction, monitoring and evaluating performance, and coaching and counseling

• Manages performance and productivity of functional areas within the department

• Establishes goals and expectations for departmental areas, including staff and student workers

• Conducts annual performance reviews of staff

• Participates in and provides opportunities for employees for professional development

Planning, Communication, and Collaboration

• Promotes and ensures a customer-service focus among library staff

• Communicates and collaborates across library departments to facilitate and improve services and workflows

• Maintains knowledge of, and engages in, continuous professional development to keep up with trends in relevant areas

• Develops and maintains policies, procedures, and documentation about circulation, reserves, interlibrary loan, document delivery, shelving/stacks maintenance, as well as technology lending and printing service provision workflows and processes

• Aligns departmental planning, priorities, goals, objectives, and services with strategic initiatives of the Libraries and Museums, the University, and consortial partners

• Initiates and develops services and programs to support short-term and long-term departmental and division strategic goals

• Leads initiatives that advance and transform Access & Delivery Services activities and create a welcoming user experience

• Formulates, revises, and implements policies and procedures in response to evolving operational needs; interprets such policies and procedures for students, faculty, and staff

• Creates content for and oversees the design and production of clear and effective signage, maps, brochures, and website information related to Access & Delivery Services

Assessment

• Develops departmental metrics for success and analyzes trends to continually evaluate services and their impact

• Uses data and assessment techniques to advocate for and support evidence-informed decisions around staffing resources, services, spaces, programs, and user experience

• Collects and analyzes transactional and performance statistics to determine trends and develop strategies to improve performance