Senior Technical Operations Manager

Senior Technical Operations Manager

New York, New York

Hybrid Schedule (M/F remote, T/W/TH in-office)

At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we’re looking for people to help us tackle that responsibility with creativity and focus.  Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!

The Senior Technical Operations Manager will focus on Magnite’s SpringServe and ClearLine products and plays a lead role in ensuring clients using our technology are achieving their optimal results. This involves developing a comprehensive understanding of how best to interface with our platform and partner technologies in order to achieve all of the goals, on behalf of each group of stakeholders within the client organizations. Technical troubleshooting is a key responsibility and delving into the setups and data requires relevant prior experience. ClearLine is a SpringServe-powered, bidder appliance that sits on top of the Magnite media footprint. The role serves as an internal point of escalation sitting at the intersection of Account Management and Product/Engineering.

In this role you will:  

• Provide technical support for clients using SpringServe and/or ClearLine technology

• Own the migration and success of assigned clients on SpringServe

• Troubleshoot complex technical issues in clients’ set up

• Proactively track key metrics indicating client success

• Quickly develop a complete understanding of a client’s business

• Architect solutions with clients to achieve their optimal setup on SpringServe/ClearLine

• Ensure that all data strategies are architected optimally

• Lead responsive communication to client questions

We’re looking for someone with:

• 5+ years of work experience

• Bachelor's Degree or Equivalent (Advanced degree is a plus)

• Experience with Python & JavaScript

• Experience with media strategy, including optimization strategy for performance driven campaigns

• Knowledge of video advertising, including CTV

• Comprehensive understanding of the advertiser call chain

• The ability to troubleshoot ad requests using Curl

• Strong analytical and troubleshooting skills to solve clients’ technical problems

• Strong project management skills

• Expertise with SQL, and custom rollups of large datasets

• Expertise with Excel, fluent in advanced functionality

• Strong communication skills to discover clients’ root issues and navigate solutions with them

• Experience working with advertising agencies and familiarity with DSP’s

• Comprehensive understanding of data targeting capabilities, strategies, and technologies

• Ability to work independently in a fast-paced environment

• Ability to think strategically and work closely with demand partners to align to their goals

Total Rewards Include

Comprehensive Perks and Benefits: 

• Comprehensive Healthcare Coverage for You and Your Family from Day One

• Generous Time Off  

• Holiday Breaks and Quarterly Wellness Days

• Equity and Employee Stock Purchase Plan

• Family-Focused Benefits and Parental Leave 

• 401k Retirement Savings Plan with Employer Match

• Disability and Life Insurance

• Cell Phone Subsidy

• Fitness and Wellness Reimbursement

Company Culture: 

We believe collaboration is essential to success. Magnite’s hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week.  We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.

• Community Service and Volunteer Events

• Company-Matched Charitable Contributions

• Wellness Coach and Mental Health Support

Magnite Invests in You: 

• Career Development Initiatives and a Career Growth Framework

• Culture and Inclusion Programs

• Bonusly Peer-to-Peer Recognitio