Customer Engagement Manager II-Strategy Planning & Integration

Job Posting Title:

Customer Engagement Manager II-Strategy Planning & Integration

Req ID:

10092565

Job Description:

Customer Engagement (CE) is part of the Marketing Center of Excellence within Disney Experiences (DX). We connect consumers to the place where dreams come true through the development of well-rounded, audience-focused, data-driven communication plans across offline, digital, and direct relationship channels.

We are looking for a CE Manager II – CE Strategy, Planning, and Integration to join our dynamic team. You will manage the planning, forecasted spending, message integration and execution of paid media and owned channel campaigns for your assigned line of business. If this sounds like you, we encourage you to apply!

You will report to the Manager, Customer Engagement-Strategy Planning & Integration

What You Will Do

• Develop comprehensive, multi-channel paid media and owned channel plans based on marketing, media, and consumer insights.
• Develop and manage a lead generation and lead nurture campaign including paid and direct channels.
• Collaborate with Marketing Strategy, Agency, Creative and other CE teams to collect campaign inputs, present media strategies, manage campaign message distribution and share performance results and optimizations for campaigns.
• Provide message distribution instructions to Activation partners across channels.
• Track spending and update media budgets and flowcharts for accuracy in planning and activation.
• Prioritize vital project coordination efforts across internal departments to ensure successful plan launches (Including Activation, Creative, Privacy, Platform, and Finance.)
• Having knowledge and experience with Lead Generation and Lead Nurture campaigns is a plus but not required.

Required Qualifications & Skills

• Proven experience (preferred minimum of 3+ years) with Cross-Channel Media Planning, Execution and Media Buying; Broadcast, Digital, Programmatic, or Search Marketing experience.
• Demonstrated history of project management with diverse teams within a Marketing organization or agency.
• A passion for storytelling through creative and latest media platforms and vehicles, with executive-level presentation experience explaining sophisticated media and industry trends.
• Expertise in using Smartsheet or Workfront.

Education

• Bachelor's degree in Advertising, Marketing, or Communications, or equivalent work experience.

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DXMedia#DX Marketing

The hiring range for this position in California is $92,800.00-$124,400.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

Marketing

Job Posting Primary Business:

Customer Engagement

Primary Job Posting Category:

Brand & Franchise Marketing

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Anaheim, CA, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2024-06-30