Senior Technical Product Manager

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

Overview: 

Join an iconic brand that is redefining the pick-up truck and rugged SUV marketplace. As Senior Technical Product Manager, you will lead the execution of Scout’s in-house digital ecosystem for Repair and Service, enabling seamless creation, management, and delivery of workshop content such as repair procedures and technical documentation, along with service-related tools and interfaces. This strategic and technical role bridges engineering, product management, and Aftersales business to deliver scalable solutions that improve repair accuracy, technician efficiency, and service throughput. 

 

What You’ll Do

Define and Lead Strategy

• Execute on the product vision, strategy, and roadmap for Scout’s Service Information platform, ensuring alignment with business goals and stakeholder needs across Aftersales Business, Vehicle Engineering, and Volkswagen Group partners.

Service-Centric Problem Solving

• Solve operational challenges related to service documentation, technician guidance, and content delivery by enhancing workflows for repair code creation, workshop media generation, and service information access.

Lead Product Development

• Drive the development roadmap for Scout’s integrated service content and repair management systems, ensuring they support scalable creation, editing, and delivery of workshop materials.
• Oversee modernization of legacy data formats (e.g., XML), enabling transformation into newer, more flexible structures while maintaining compatibility for external system integration and data exchange.
• Collaborate with engineering and content teams to build intuitive interfaces for workshop users and backend tools for content authors, ensuring seamless integration with internal and external platforms.
• Ensure product requirements are clearly captured and translated into effective technology solutions, including backend integration with Volkswagen Group systems.

Stakeholder Relationships

• Serve as a trusted advisor to internal and external partners, translating requirements into scalable product features that improve technician experience and service efficiency.
• Coordinate with Volkswagen Group for alignment on service standards, content formats, and tool compatibility across a complex system landscape.

Operationalize Products

• Lead the rollout of service content platforms across Scout workshops and internal teams, ensuring adoption, training, and performance monitoring.
• Support development of workshop media tools for creating and displaying key service documentation types, including:
• Service Procedures 
• Articles, Technical Bulletins Recalls and Campaigns
• Maintenance and Labor Standards
• Tooling, Wiring, and Equipment Information
• Consumer-Facing Manuals and Guides

Drive Technical Excellence

• Collaborate closely with software engineering to ensure scalable, efficient, and secure service content solutions.
• Leverage expertise in system architecture, APIs, and data integration to support technical decisions across content creation workflows and service interfaces.

Measure Success