Customer Coordinator

Job Description: 

As a Customer Coordinator (Process Industry & Construction sector)within Business Assurance, you are responsible for part of the operational process within your sector. This includes calculating and drafting re-certification contracts, processing adjustments to existing contracts, assembling audit teams, and ensuring that audits are conducted within the desired timeframe. You will work closely with your direct colleagues within the sector and with colleagues from other departments within Business Assurance Management System Certification.

 

About the Role:

This is a dynamic and diverse support role with a wide range of activities:

• Engage with Customers: You'll ensure that customers have valid and up-to-date contracts in a timely manner, considering all commercial and technical requirements.
• Support:  You'll be a key point of contact for a selected group of auditors and customers within the sector, providing essential support.
• Ensure: You'll optimize the utilization of auditors and minimize their travel time.
• Contribute:  You'll coordinate between auditors and customers, directly influencing customer satisfaction.
• System Expert: You'll work daily with various systems to serve our customers and act as our expert.
• Process Industry & Construction: You'll gain and maintain knowledge of P&IC certification schemes.

 

 

 

Advantages of this Role:

 

• Continuous learning: This support role offers plenty of opportunities to grow and be challenged.
• Make a difference:  You'll support organizations in achieving their goals.
• Work in a values-driven organization: 
• We Care: Our team prioritizes our customers, putting them at the center of what we do.
• We Dare: We believe in transparency and quality as benefits for our customers.
• We Share: You'll share knowledge and advise customers with insights and trends.
• Flexible working: Enjoy flexible working hours and the option to work from home.
• Career growth:  There are opportunities for promotion within DNV and career development in certification services.
• Excellent benefits: We offer 30 annual leave days (excluding national holidays) and excellent secondary benefits.
• International environment: Work in an exciting international environment with potential for development.
• Enthusiastic team: Contribute your ideas and actions in a pleasant team environment.

 

 

 

 

 

We're looking for candidates from diverse backgrounds, experiences, and skills. Successful candidates will have:

• Desire to learn: A hunger to improve and contribute to P&IC sector
• Organizational skills: Ability to juggle multiple priorities and work well under pressure.
• Energy and ambition: Bring energy into the room and be a lively, ambitious team player.
• Emotional intelligence: Bright, emotionally intelligent, and a self-starter.
• Independence:  Ability to prioritize and execute work independently.
• Language skills: Good command of Dutch and English, both written and spoken.

Interested?

If this sounds like you, we'd love to see your application with an up-to-date CV, telling us why you're "the perfect match."

If you want to know more about the role, please reach out to our Resource Manager, Claudia Smulders.

Claudia.smulders@DNV.com +31(0)620139218