Customer Success Specialist - Amsterdam (32-40 hrs)

“Ideas are easy. Implementation is hard.”

About us

Healthy Workers is a fast growing and leading SaaS company with the main goal of assisting investment, real estate & other businesses with more sustainable, healthy and profitable buildings by reducing energy consumption, automating ESG reporting, and real-time building insights. Our clients achieve a 97% ROI in the first year and with our advanced platform we enable companies to go toward Net-Zero and achieve energy savings of up to 61%.

Job Description

As our new Customer Success Specialist, you will be the trusted partner for our clients throughout their journey and onboarding with Healthy Workers. Your mission is to ensure clients have a smooth onboarding and fully understands the value from our solutions - especially those related to indoor climate optimization and energy efficiency. You'll work closely with customers, our technical and development teams to deliver a seamless and impactful experience.

Key Responsibilities

• Serve as the main point of contact for a range of customers, ensuring high levels of customer satisfaction;

• Guide clients through onboarding and implementation of the Healthy Workers platform;

• Monitor customer health metrics, proactively identifying risks and opportunities;

• Support clients in understanding and acting on reports, dashboards, and recommendations;

• Collaborate with Sales, Product, and Operations to address customer feedback and improve our services;

• Develop and deliver training sessions and/or (technical) materials for customers when needed.

Profile

• 2+ years experience in Customer Success, Account Management, or a client-facing role preferably in a SaaS B2B environment;

• Strong communication skills in both Dutch and English (written and verbal);

• Experience working with CRM and customer success platforms (e.g., HubSpot, Gainsight, Salesforce or similar);

• Analytical mindset—comfortable with (technical) data and communicating it clearly to clients;

• Empathetic, detail-oriented, and driven to solve problems proactively;

• Ability to manage multiple client relationships with professionalism and care;

• A passion for sustainability, ESG and/or innovation is a plus.

Why Join Us?

• Help build healthier workplaces and contribute to global sustainability goals;

• Work in a fast-growing scale-up with an innovative, mission-driven team;

• Parttime (32hrs) or fulltime position (40hrs) with flexible working hours and the option to work hybrid;

• Opportunities for personal growth, learning, and career development.

• A positive, collaborative culture where your voice matters.

• Excellent salary and secundairy benefits including Stock Appreciation Rights (SAR).
  

Interested?
Please apply directly via our website or contact Gijs ter Kuile via 085 047 04 40 for more information