Customer Service Manager with German - Central Europe region (m/f/x)

Job Description:

The Impact You’ll Make in this Role 

As a Customer Service Manager for Central Europe Region you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. You will be responsible for the end to end CSO and related processes for your region.

You will partners with the regional business leadership and supply chain on providing the best possible service to the customers in the region.

You will be accountable for regional implementation of area plans, programs and work protocols.

Here, you will make an impact by: 

• Manage CSRs on their responsibility (coaching, performance, development, well-being, compliancy). It also includes management of distant CSRs.

• Manage the daily operational activity of your organization (adherence to policies, tier meetings, metrics review, quality standards) Analyze results and manage/propose improvement projects.

• Handle a wide variety of non-routine and difficult customer inquiries where the solution is not immediately apparent. Applies extensive experience and knowledge of related and non-related precedents and policies.

• Participate in Business reviews (present results and action plans) and participate to Customer meetings (present results and action plans).

• Takes appropriate actions to improve Employee and Customer Experience

Your Skills and Expertise   

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications: 

• Leadership experience

• German & English knowledge at min. C1 level

• Good interpersonal skills, flexibility, and adaptability to cultural diversity

• Resilience

• Ability to accompany and promote change in the company

• Problem solving skills, conflict management

• Strong analytical capacity

Additional qualifications that could help you succeed even further in this role include: 

• Highly self-motivated.

• Ability to work in culture of compliance.

• Strong interpersonal and relationship building skills.

• Strong Networking and team working ability.

Job specifics:

• Location: Wroclaw

• Hybrid mode – minimum 2 days per week in office

• Full time

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

• Private medical care 

• Life insurance 

• Retirement scheme 

• Multisport card 

• Opportunity to work globally as part of an international organization 

• Work in a respectful, inclusive, and friendly environment with open door policy 

• Professional training and onboarding package 

• Supporting your professional development, possibility to gain certifications/co-founding studies 

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering 

• Internal integration events 

• Holiday Bonus 

PLEASE KINDLY PROVIDE YOUR CV AND APPLICATION IN ENGLISH LANGUAGE

Does this opportunity and our innovative 3M culture align with your career aspirations? 

If so, we encourage you to apply and embark on a journey of creativity and growth with us.

We look forward to hearing from you!

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl lub na Instagramie, Facebooku i LinkedIn @3M.

At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment