Customer Care Internship - French Speakers

<p><strong>Empowering the Future of Mobility: Join Powerdot's Innovative Team</strong></p> <p>Charging your car should feel as natural as charging your phone. That’s the future we’re building: a network of EV chargers where life happens. We don’t just install chargers.</p> <ul> <li>We <strong>accelerate sustainable mobility.</strong></li> <li>We ob<strong>sess over partnerships.</strong></li> <li>We <strong>grow</strong> <strong>relentlessly</strong>: our network, our partners, ourselves.</li> </ul> <p>If you’re here, you’re probably not looking for “just a job.” Neither are we. 😎 We’re driven by impact, and always looking for people who thrive on turning bold ideas into reality. If that sounds like you, you’ll feel at home here.</p> <h3 id="We’re-looking-for-people-who:"><strong>We’re looking for people who:</strong></h3> <ul> <li>See challenges as puzzles, not problems.</li> <li>Thrive in fast-growing, high-energy environments.</li> <li>Want to shape the future of mobility, not just watch it unfold.</li> </ul> <p>At Powerdot, you’ll get <strong>freedom</strong>, <strong>ownership</strong>, and <strong>responsibility</strong>. The space to experiment. The chance to scale your ideas. And a team that’s always pushing the edge of what’s possible.</p> <p>We are excited to offer a unique <strong>internship </strong>opportunity at Powerdot, designed specifically for those interested in exploring the rapidly growing field of electric mobility. <strong>This entry-level role</strong> is ideal for students or young professionals who are eager to gain hands-on experience in a dynamic and innovative environment.</p> <p><strong>Key Responsibilities during the Internship:</strong></p> <ul> <li>Assist with customer inquiries and support through various channels, including inbound/outbound calls and emails.</li> <li>Learn and master key tools, such as contact management systems and knowledge bases.</li> <li>Support investigation of issues, root cause analysis, and troubleshooting.</li> <li>Escalate and triage critical issues, ensuring they are resolved efficiently.</li> <li>Provide feedback on processes, offering recommendations to enhance operations.</li> <li>Complete thorough documentation of customer interactions and trends.</li> </ul> <p><strong>What You’ll Gain:</strong></p> <ul> <li>Hands-on experience in a dynamic, multi-country operation.</li> <li>A chance to develop professional communication and problem-solving skills in both English and French (Spanish and Portuguese are a plus).</li> <li>Insight into the growing electric mobility sector.</li> </ul> <p><strong>Details of the Internship:</strong></p> <ul> <li> <ul> <li><strong>Fluency</strong> in <strong>French</strong> and <strong>Portuguese</strong> is <strong>required</strong>. Polish and Spanish are a plus.</li> <li>Possibilibity of internalization </li> <li>Location: Onsite in Lisbon.</li> <li>Working hours: 7-hour shifts between 7 AM and 12 AM (Portuguese time), with two consecutive days off per week.</li> </ul> </li> </ul> <p>At Powerdot, we believe that diversity fuels innovation, and we foster a culture where everyone can thrive, share their ideas, and contribute to making sustainable mobility a reality. Last but not least, at Powerdot we strongly believe that the best solutions and the most innovative ideas come from the coexistence of people with different backgrounds that reflect the diverse world we live in. We seek for a culture of diversity and inclusion - a culture where equal opportunities and mutual respect prevail and where everyone has the opportunity to speak up, challenge the status quo and make the difference. We look forward to the possibility of welcoming you to the Powerdot team for this exciting internship experience. ⚡️🎯</p> <p> </p>