Sr. Manager, Payments, Product and Vendors

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor’s “Best Places to Work”.

About the Role

The Senior Manager of Payments Product and Vendor Management will lead the optimization, development and commercial success of BetMGM Payments, Risk and Fraud. The ideal candidate will possess deep payments expertise (with special consideration given to candidates with gaming experience) and have extensive vendor management, commercials and negotiation expertise.

The Senior Manager of Payments will work under the general direction of the Sr. Director of Risk, Fraud & Payments; however, they will be expected to operate independently and maintain accountability over their area of responsibility.  The position will oversee employees in one or more functional areas and be responsible for the setting of priorities and deadlines that are aligned with the organization’s goals and objectives, the establishment of quality control measures to include appropriate reviews of work product, and effective training and mentoring of staff.  This individual will be responsible for actively managing relationships with both internal and external stakeholders, while serving as a reliable and knowledgeable liaison for Customer Operations team.

Responsibilities

• Define and drive the product vision and roadmap for payments and vendor management systems aligned with company goals.

• Leadership of Product Team that Identifies market trends, customer needs, and competitive landscape to inform product strategy and develops business cases for new initiatives, including ROI analysis and risk assessment.

• Own the vendor selection, onboarding, and evaluation process for third-party payment and financial service providers. Negotiate contracts and SLAs to ensure favorable terms and performance standards.

• Maintain strong relationships with key vendors, acting as the primary point of contact.

• Track vendor performance and conduct regular reviews to ensure alignment with business goals.

• Set KPIs and success metrics for product performance and vendor relationships.

• Lead the end-to-end product lifecycle from ideation to launch and iteration and prioritize product features and enhancements based on business impact, customer feedback, and technical feasibility.

• Collaborate with engineering, design, and data teams to deliver high-quality, scalable solutions.

• Ensure compliance with financial regulations and internal risk policies in all payment-related products.

• Manage and optimize payment processing infrastructure, including gateways, processors, and alternative payment methods.

• Implement feedback loops from users and stakeholders to continuously improve products and processes.

Essential Functions

• Must be able to stand or sit and operate computers and other technological devices for extended periods of time

Qualifications  

• Experience: 7+ Years leading product teams, vendor management and commercial negotiation in Technology, Financial Services, Payments, Ecommerce and/or Online Gaming

• Cross-Functional Skills: Comfortable in a matrixed environment, with proven ability to partner across Product, Operations, Data Science, and Engineering teams to integrate and optimize solutions

• Project Management: Proven ability to lead projects, manage vendors, and oversee the development of complex solutions in a fast-paced environment 

• Communication:  Exceptional