Sr. Learning Designer - Digital Adoption Expert

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Training

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$96,400.00 - $159,100.00

Target Openings

1

What Is the Opportunity?

Learning is essential to everything we do. At Travelers we believe in an inclusive learning culture that provides employees with a variety of ways to support them during their learning journey. As a Sr. Learning Designer, you will lead, design and develop learning experiences leveraging a Digital Adoption Platform known as WalkMe. You will explore and recommend new design and build standards, recommend measurement points, and contribute to the development of the overall strategy for this platform. You will partner or lead/oversee project plans, project schedules, and milestone dates and manage work through the project lifecycle. Typically takes on project manager role or co-leads a project. This position may manage learning and training professionals.

What Will You Do?

• Primary focus on developing and implementing learning solutions using Digital Adoption Platforms (e.g., WalkMe, WhatFix, Pendo, etc.)
• Conduct gap/needs analysis and make actionable recommendations related to learning needs.
• Lead to development of short and long-term organizational strategies and initiatives.
• Recommend learning strategies and approaches for assigned projects; determine a preliminary level of effort required for each recommendation.
• Recommend strategies and approaches for curricula and/or complex, multi-faceted projects. Lead development of organizational strategies and initiatives.
• Design and develop complex learning solutions aligned with business and learner needs.
• Deliver leading-edge solutions. May partner with peers and/or directors to explore and recommend new technologies, support technology upgrades, and participate in development of standards related to technologies.
• Identify and recommend measurements tools for specific solutions and for broader use across our organization. May participate in development of organization measurement practices and tools. Monitor feedback, evaluate impact and effectiveness of solutions, and communicate results and recommendations to business partners.
• Right size and reduce resource requirements without impacting quality or effectiveness. May lead efforts to improve cost-effectiveness, increase capacity, or improve practices.
• Act as a mentor and/or coach to team members.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s degree in instructional design, learning and development, learning technologies, or comparable field.
• Four years of experience in instructional design/technologies, adult learning, or business related field.
• Two years of experience building and administering a Digital Adoption Platform tool (WalkMe, Pendo, WhatFix, etc.).
• Proficiency in MS Office products and proficient with rapid development authoring tools.
• Experience with a Learning Management System (LMS), Learner Experience Platform (LXP), Digital Adoption Platform (DAP), and Learning Record Store (LRS).
• Strong data analysis skills and experience using data tools to research, interpret trends, and provide insights.
• Experience with incorporating multimedia elements (audio, video, and graphics) into blended learning solutions.
• Excellent written and verbal communication skills.
• Excellent ability to connect with and effectively build relationships in a cross-functional team to complete project goals.
• Experience managing complex projects. Proven ability to lead and/or create curricula redevelopment activities.
• Ability to self-review and meet rigorous quality standards and review, coach, and provide feedback to others.
• Continuous self-learning and exploring new trends, strategies, and practices in the tal