Senior Manager, Customer Collaboration, Global Customer Solutions, MedTech Supply Chain

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson MedTech – Supply Chain is recruiting for a Senior Manager, Customer Collaboration, Global Customer Solutions, located in the United States.

This is a project role expected to last 18-24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Overview:

We’re hiring a hands-on supply chain leader to deploy customer-facing supply chain solutions for hospital systems, IDNs and defined strategic accounts. This role combines deep supply chain know-how, data-driven problem solving, and strong cross-functional partnership to improve supply chain operational efficiency, inventory performance, and customer experience. You’ll lead assessments, implement solution sets, measure outcomes and work directly with customers and internal partners to drive measurable improvements.

Key responsibilities:

• Lead the assessment, prioritization and deployment of supply chain customer solutions that align to account business plans and operational goals.
• Partner with Strategic Accounts and regional teams to understand customer needs and translate them into deployable solutions.
• Design, deploy and maintain end-to-end supply chain performance metrics and dashboards across the procure‑to‑pay continuum; set improvement targets and track benefit realization.
• Conduct quantitative and qualitative analysis across multiple data sources (Order‑to‑Cash, Customer Service, Transportation, Finance, Distribution, E‑Commerce, Cost‑to‑Serve) to find opportunities and measure impact.
• Lead Lean/process excellence assessments and on‑site improvement projects to optimize end‑to‑end processes.
• Manage inventory planning activities: safety stock, lead times, order parameters, product alignment and data integrity between customer and internal systems.
• Own customer engagement to drive and improve the supply chain customer experience
• Coordinate cross‑functional deployment with Customer Service, Revenue Management, Contract Strategy, Finance, IT, Distribution, E‑Commerce and Transportation.
• Manage a small team (supervisory responsibilities), regional resource allocation and local budget within the assigned region.
• Monitor and report performance and business activity monthly; raise issues and lead remediation as needed.

Qualifications:

Education:

• Bachelor’s degree required; advanced degree preferred.

Experience and skills:

Required:

• 10+ years of related professional experience; supply chain and logistics experience preferred (6+ years desirable).
• Deep understanding of end‑to‑end supply chain processes (procure‑to‑pay, inventory, distribution, transportation).
• Strong analytical and problem‑solving skills — comfortable with data mining and translating analysis into actions.
• Experience leading Lean/process improvement initiatives and facilitating on‑site projects.
• Demonstrated ability to influence