Senior Manager, Contract Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Senior Manager, Global Contract Operations, is a strategic leader within the Legal Operations team, responsible for overseeing and setting direction for Contract Administration & Operations across the Americas, EMEA, and APAC. This role manages a high-performing global team, driving operational excellence and optimizing contract management through advanced AI-enabled technologies for efficient, accurate contract execution. The ideal candidate has deep expertise in contract operations, technology integration, and stakeholder management, consistently delivering business results and fostering continuous improvement.

Job Description:

Essential Responsibilities:

• Oversee the contract administration process from negotiation to execution
• Ensure compliance with contractual terms and conditions
• Manage contract renewals, amendments, and terminations
• Review and approve contract drafts to ensure accuracy and consistency
• Collaborate with internal teams to resolve contract-related issues
• Provide guidance on contract risk management and mitigation strategies
• Maintain organized records of all contracts and related documentation
• Monitor contract performance and enforce obligations as needed

Expected Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Operational Excellence  

• Standardize contract templates, approval flows, documentation, and signature protocols globally. 

• Ensure alignment with stakeholders (Legal, Procurement, Sales, Treasury, Finance) on process improvements, policy updates, and technology enhancements. 

• Effectively maintain and enhance compliance with Signature Authority & Contract Management Policies. 

• Oversee all approval, execution, and signature policy standards, maintaining global consistency and training for commercial legal agreements. 

• Establish, monitor, and maintain robust service level agreements (SLAs) for all key contract operations processes, using defined metrics and