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Sr. Customer Advisor, Amazon Business
Amazon.comUnited Statesfull_timeVerifiedPosted 6 Feb 2023
About the role
Come be a part of a rapidly expanding $25 billion-dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
Would you like to own driving revenue and customer engagements for an innovative leader in the Procurement industry? Would you like to be a part of a rapidly growing team focused on increasing adoption of Amazon Business by engaging with Enterprise customers?
The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.com. Senior Customer Advisors are an integral component to the team as a key customer facing representative. As an Senior Customer Advisor, you will have the exciting opportunity to drive the full sales life cycle of mid-market customers and prospective customers, from prospecting to strategic account growth. The ideal candidate will have B2B sales experience including identifying, developing, negotiating, and closing large scale deals. Candidate should be a self-starter with a proven track record of meeting and exceeding goals.
A Senior Customer Advisor requires the ability to think and act independently within a fast-paced multi-task driven environment. He/She is excited to go above and beyond for customers while operating in a collaborative, fast-moving environment while being comfortable with change.
This role can be located out of any of the Amazon Business locations in the United States, which include but are not limited to; Austin TX, Boston MA, Arlington VA, Chicago IL, Tempe AZ or Seattle WA as well as parts of the North East regions of the country.
Key job responsibilities
• Develop a customer acquisition and account management plan within assigned territory.
• Develop and nurture prospect pipeline, utilizing high level of lead generation activities.
• Engage in discovery with customers to advise an ideal solution, utilizing a diverse suite of product features. You will assess account needs and identify gaps and advise solutions.
• Grow customer relationships within an account while expanding your understanding of the customer’s business.
• Own and manage relationships with multiple senior stakeholders within prospect and customer accounts.
• Communicate customer needs and business requirements to internal Amazon teams including Product Management, Technical and Category Management teams.
• Represent the Voice of Customer by working cross-functionally with marketing, sales operations, professional services, product management and other key internal Amazon stakeholders.
• Analyze sales data within your accounts, evolving your go to market strategy to meet your goals.
• Establishing a working relationship with both internal stakeholders, including senior leadership and customers
•10+ years of B2B and/or Enterprise sales experience with a focus on solution consulting
• BA/BS degree or equivalent work experience required
• Experience in identifying, developing, negotiating, and closing large-scale purchasing contracts or software agreements
• Experience in positioning and selling innovative solutions to new customers and market segments
• Proven track record in identifying and pursuing a large number of accounts
· Entrepreneurial background with proven ability to deal with ambiguity, pivot quickly, adapt new process and run fast.
• Experience in written and oral communication
• Ability to travel for internal business presentations and customer meetings
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Would you like to own driving revenue and customer engagements for an innovative leader in the Procurement industry? Would you like to be a part of a rapidly growing team focused on increasing adoption of Amazon Business by engaging with Enterprise customers?
The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.com. Senior Customer Advisors are an integral component to the team as a key customer facing representative. As an Senior Customer Advisor, you will have the exciting opportunity to drive the full sales life cycle of mid-market customers and prospective customers, from prospecting to strategic account growth. The ideal candidate will have B2B sales experience including identifying, developing, negotiating, and closing large scale deals. Candidate should be a self-starter with a proven track record of meeting and exceeding goals.
A Senior Customer Advisor requires the ability to think and act independently within a fast-paced multi-task driven environment. He/She is excited to go above and beyond for customers while operating in a collaborative, fast-moving environment while being comfortable with change.
This role can be located out of any of the Amazon Business locations in the United States, which include but are not limited to; Austin TX, Boston MA, Arlington VA, Chicago IL, Tempe AZ or Seattle WA as well as parts of the North East regions of the country.
Key job responsibilities
• Develop a customer acquisition and account management plan within assigned territory.
• Develop and nurture prospect pipeline, utilizing high level of lead generation activities.
• Engage in discovery with customers to advise an ideal solution, utilizing a diverse suite of product features. You will assess account needs and identify gaps and advise solutions.
• Grow customer relationships within an account while expanding your understanding of the customer’s business.
• Own and manage relationships with multiple senior stakeholders within prospect and customer accounts.
• Communicate customer needs and business requirements to internal Amazon teams including Product Management, Technical and Category Management teams.
• Represent the Voice of Customer by working cross-functionally with marketing, sales operations, professional services, product management and other key internal Amazon stakeholders.
• Analyze sales data within your accounts, evolving your go to market strategy to meet your goals.
• Establishing a working relationship with both internal stakeholders, including senior leadership and customers
Basic Qualifications
•10+ years of B2B and/or Enterprise sales experience with a focus on solution consulting
• BA/BS degree or equivalent work experience required
• Experience in identifying, developing, negotiating, and closing large-scale purchasing contracts or software agreements
• Experience in positioning and selling innovative solutions to new customers and market segments
• Proven track record in identifying and pursuing a large number of accounts
Preferred Qualifications
· 10+ years of sales experience selling to Fortune 5000 senior leadership.· Entrepreneurial background with proven ability to deal with ambiguity, pivot quickly, adapt new process and run fast.
• Experience in written and oral communication
• Ability to travel for internal business presentations and customer meetings
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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