Sr. Business Operations Associate

AI at Zapier

At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.

Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.

Job Posted: 3/10/2026

Location: North America

Hi there!

The Business Operations (BizOps) team shapes strategy, drives cross-functional execution, and delivers insights that accelerate decision-making and impact.

We’re hiring a Business Operations Associate (L3) to work across teams on high-priority initiatives. In this role, you’ll partner with senior BizOps leaders and cross-functional stakeholders to solve complex problems, lead strategic projects, surface actionable insights, and build systems that help Zapier move faster and operate more effectively.

We’re looking for a sharp, end-to-end problem solver who can shape your work to maximize impact, shift between strategy and execution, and drive meaningful progress across teams. You bring a systems mindset, thrive in ambiguity, and proactively shape outcomes, not just execute tasks. You’ll also leverage AI and automation to test ideas and continuously improve how we work.

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You

• You’re a business-minded generalist with 4+ years of experience in business operations, strategy, consulting, strategic finance, or a similar analytical role.

• You think in terms of impact. You identify high-leverage opportunities, prioritize effectively, and sequence work to maximize outcomes. As conditions change, you adapt quickly, surface risks early, and keep stakeholders focused on what matters most.

• You’re comfortable in ambiguity. You bring structure to open-ended problems, define clear approaches, and drive toward concrete outcomes without waiting for perfect clarity.

• You have strong systems judgment. You connect dots across teams, get to root causes, and design durable solutions—not just one-off fixes.

• You’re fluent with AI and automation. You use tools like Zapier, ChatGPT, Claude, Cursor, and others to explore ideas, analyze data, pressure-test thinking, and move faster.

• You operate with ownership. You’re comfortable driving cross-functional work forward, influencing without authority, and making reasoned decisions with imperfect information.

• You’re resourceful and action-oriented. You ask sharp questions, self-serve data, and translate insights into clear recommendations that drive action.

• You communicate with purpose. Your writing and stakeholder communication are clear, concise, and tailored to your audience.

• Bonus (not required, but nice to have):

• You operated effectively in high-growth SaaS or technology environments. You bring pattern recognition from fast-scaling companies and apply it to evolving operational challenges.

• You partnered directly with senior leaders and executives. You have experience navigating high-stakes projects and communicating at the highest levels to influence strategic decisions.

• You’ve worked across multiple functions. You connected dots across teams from different domains and used cross-functional context to shape stronger, more integrated solutions.

• You have a clear POV on how AI can reshape business. You’ve translated emer