Program Coordinator I

 Program Coordinator I (Olympic Suicide Prevention Center)

This is a fully remote position. The pay for this position is $70,305-$72,305 annually. 

The schedule is Tuesday-Saturday from 9:00am-5:00pm PST.

This role requires a three-week 40-hour per week training at the start of employment. 

Our work schedules are subject to change as necessary to meeting the Agency's and it's client's needs. Reasonable notice is provided to facilitate personal planning.

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About Didi Hirsch  

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

Summary

As a Program Coordinator I, you will coordinate and manage the assigned program, ensuring adherence to program standards, contracts, policies, procedures, and guidelines. You will actively collaborate with community organizations to establish a wide network of client support services, enhancing the program’s effectiveness and impact.

Primary Duties

Program Leadership

• Provides leadership and guidance to Shift Supervisor staff on volunteer management.
• Assists in ensuring program and individuals are meeting key performance indicators.
• Guides crisis line staff and volunteers in providing quality care and helps develop realistic and measurable objectives.
• Interfaces with related community agencies, attends meetings as scheduled and/ or needed to include: Department of Social Services, local colleges, the Department of Mental Health and Health Insurance Portability and Accountability Act related issues.

Management Duties

• Aids in managing various lines including 24-hour National Lifeline Network, National Lifeline Crisis Chat Program, Teen Line back-up coverage (20 hours/day), LAUSD Crisis Line, and the Spanish Lifeline Network.
• Supports the Assistant Program Director, Program Director and Training Coordinator in identifying Shift Supervisor and Crisis Counselor training needs related to suicide prevention and crisis. response, as well as recommends development and implementation of training sessions.
• Works with the management team in the maintenance and development of crisis center processes and procedures.
• Assists the Assistant Program Director and Program Director with managerial duties to include interviewing applicants for employment, conducting performance appraisals, recommending salary increases, and developing higher levels of expertise in staff members by encouraging further education, participation in seminars and providing learning opportunities within the program.
• Identifies staff and intern training needs and ensures development and implementation of programs that address needs; participates in delivering training sessions to meet the needs of staff related to clinical/program needs.
• Guides staff and interns in the development of their work plans, their assigned duties, responsibilities, and scope of authority; consults with staff on problems relative to callers/chat visitors.
• Attends, participates, leads and/or facilitates routinely scheduled meetings as requested or required for the program, division, or Agency.

Program Quality, Compliance and Reporting

• May provide management back-up for the crisis line and is able to function as a Shift Supervisor familiar with call intake, triage, and dispatch Routinely monitors crisis calls, reviews call reports and provides feedback and consultation to Shift Supervisors
• Ability to balance day-to-day hands-on work with strategic planning
• Reviews documentation prepared by staff and volunteers to ensure all legal, contractual, and revenue-generating reports meet or exceed required Agency and regulatory agencies’ standards.
• Ensures client documentation is accurate and submitted within the established timeframe, gathers and analyzes info