🚀 About PermitFlow

PermitFlow is redefining how America builds. Pre-construction remains one of the most broken and manual parts of the $1.6T construction industry, causing massive delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers unprecedented speed, accuracy, and visibility to pre-construction — accelerating housing development, enabling clean-energy projects, and driving economic growth in communities nationwide. To date, we’ve powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence.

We’re entering hypergrowth with clear product-market fit and a world-class team from top AI and construction companies. We’ve raised over $36.5M from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are on a mission is to modernize how the built world operates.

Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation.

✋ Who you are?

• B2B Software Customer Success Expert: You've managed customers with 5-6 figure ACVs, and always take a pro-active approach that is thoughtful and detail-oriented.

• Customer Focused: Build and maintain strong, long-lasting customer relationships. You'll be the go-to for our customers who keenly understands their business needs and how PermitFlow can fit in to their growth and success.

• Thought Leader: Act as a key player in the CS process, iterating adoption all the way through advocacy.

• Analytical: You're take a data-driven approach and are able to gather, format, and interpret data to leverage in customer conversations.

✅ What You’ll Do:

As an early Customer Success Manager at PermitFlow, you’ll work alongside the Head of Customer Success to both support our rapidly-growing customer base and develop and iterate on processes. 

• Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers

• Own customer rollout, lifecycle management, renewal and expansion for your book of business

• Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform

• Proactively build and project-manage intervention plans for at-risk customers

• Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap

• Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs

The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers’ businesses with our own priorities.

🙌 Qualifications & Fit:

• 4+ years of experience within the early stage tech startup space

• Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively

• Self-motivated and driven, with a passion for building strong customer relationships

• Willing to dive in head first in the face of challenges and ambiguity

• Experience in the construction industry (and ideally permitting) is a strong plus!

💙 Benefits:

• 📈 Equity packages

• 💰 Competitive Salary

• 🩺 100% Paid health, dental & vision coverage

• 💻 Company issued laptop.

• 🎧 Home office & equipment stipend

• 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen

• 🚍 Commuter benefits

• 🎤 Team building events

• 🌴 Unlimited PTO

✏️ Interview Process

• 20 minute initial assessment

• 20 minute interview with recruiter

• 30 minute hiring manager interview

• 30 minute role playing interview with hiring manager

• 30 minute interview with our CEO

• Reference check

• Offer!