Enterprise Customer Success Manager | DACH | German speaking

<p>At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.</p> <p> </p> <p>Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.</p> <p> </p><p><strong>What you’ll do at Jamf:</strong></p> <p><strong><br/></strong>The Enterprise Customer Success Manager’s (ECSM) primary goal is to ensure successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention. They work closely with Jamf customers to ensure overall satisfaction through proactive touch points, executive business reviews, success planning, and provide other supportive guidance. This role requires an understanding of Jamf products, customer environments, and common technical workflows.  ECSM’s are expected to be the advocate for the customer inside Jamf and collaborate with other departments to help achieve their customer’s goals.</p> <p> </p> <p>This role is remote in The Netherlands and Germany. We are only able to accept applications for those based in The Netherlands and Germany or have sponsorship to live and work in The Netherlands or in Germany.</p> <p> </p> <p> </p> <p><strong>What you can expect to do in this role:<br/></strong></p> <p> </p> <ul> <li>Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention</li> <li>Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices</li> <li>Understand and promote the value of Jamf products and services to customers</li> <li>Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally</li> <li>Conduct scheduled meetings with stakeholders at company to track and record progress on projects as well as look toward the future planning</li> <li>Work with customers via phone and email to understand critical goals, challenges, and key performance indicators </li> <li>Partner cross-departmentally to advocate customer needs/issues</li> <li>Identify and facilitate opportunities for customer growth and engagement with Jamf</li> <li>Other duties and special projects as assigned</li> </ul> <p><strong>What are we looking for:</strong></p> <ul> <li>Proficiency in English and German is required.</li> <li>Experience communicating technical topics to both technical and non-technical audiences (Required)</li> <li>2+ years of experience with customer-facing account management (Required)</li> <li>1+ years of experience with Apple products in a professional setting (Preferred)</li> <li>Proven ability providing successful outcomes to high touch and high value customers (Preferred)</li> <li>Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)</li> <li>Team player with proven ability to execute across a cross-functional team</li> <li>Strong attention to detail</li> <li>Ability to multi-task and prioritize duties</li> <li>Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer’s renewal</li> <li>Ability to engage with and establish trust and rapport with all levels of customers and employees</li> <li>4-year / Bachelor’s Degree (Preferred)</li> <li>A combination of relevant experience and education may be considered</li> <li>Preferred Certifications/Licensures: Jamf 100, Jamf 200, Jamf 300, Jamf 370, Jamf 400</li> </ul> <p><strong>How we help you reach your best potential:</strong></p> <ul> <li> <p>We offer flexible work-life in a choice-based office model and new hires receive a <a href="https://www.linkedin.com/feed/hashtag/?keywords=wfh&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6849729589271437312">#WFH</a> stipend to better their work space. </p> </li> <li> <p>Benefits are a critical part of the “whole employee experience”. Our benefits package includes generous paid time off, including VTO, health and mental health benefits, family planning services, retirement and more.</p> </li> </ul><p><strong>What is a Jamf?</strong><br/>You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.<br/><br/><strong>What does Jamf do?<br/></strong>Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or