Business Processes Consultant

Requisition ID: 427479
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2-1
Additional Locations: 

Original Posting Date: 06/30/25

Job Title: Business Processes Consultant
Location: Newtown Square, PA
Work Model: Hybrid Work Model

Purpose and Objective:  
SAP America, Inc. seeks a Business Processes Consultant at our Newtown Square, PA location to establish and manage long-term engagement relations between the customer and SAP along all LACE phases.

Expectations and Tasks: 
As Global CoE organization we focus on SAPs top customers under the umbrella of Premium Engagement contracts (like Select, MaxAttention, Active Attention, Value Assurance). Maintain a pro-active and holistic engagement approach specific for premium delivery. The engagement approach makes sure that we address the specifics of each LACE phase to identify innovation potential, plan the solution and design and transformation, provide advisory and safeguard the execution and operation. The CoE Specialist advices customers and supports different SAP units. Achieves broad knowledge about our portfolio and take over positioning, explanation, and scoping tasks for all standard services in the Virtual Project Room to support front office, solutioning and sales. Resolves issues related to a technical component or business process step without general work direction. Improves service procedures based on customer feedback and communicate with SAP development to improve SAP products. Develops best practices based on the delivery experience. Supports the resolution of critical customer situations, production downs and escalations.

Education and Occupational Experience: 
Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics or a related field of study and one (1) year of experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics or a related field of study.

Qualifications/Skills and Competencies Experience: 
Prior experience, internship or academic coursework to include each of the following:
•    Object Orientated Programming with Java;
•    SAP HANA, Oracle, or IBM DB2;
•    Data Analysis Reporting and Visualization;
•    SAP Procurement Materials Management; and
•    Mainframe development AS400, or CLLE.

Travel: Position requires up to 30% domestic travel to various and unanticipated client sites.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Internal use only: reference code lhrs4262
SAP:SAIL
EX:OUT

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, nation