Program Manager, Chicagoland Chapter

Job Title: Program Manager, Chicagoland Chapter

Department: Chapter Impact

Location:  Chicago, IL (remote/virtual office)*   

Reports to: Executive Director, Chicagoland Chapter (Dotted line reporting to Senior Director, Chapter Relations)

Direct Reports: No

Classification: Exempt

Position type: Full-Time Employee

Anticipated Pay Range at Commencement of Employment: $56,000 - $71,000 per year

 

Blue Star Families

Blue Star Families is a growing non-profit (Military Service Organization (MSO)) with a history of delivering innovative solutions. We're the team that senior DoD leaders seek out when they want ground truth on issues facing our military families. Our team members are motivated individuals that help each other do remarkable things for military families to bridge the civilian-military divide every day.   We deliver first-class solutions that transform the military experience for military family members.  We operate in an agile arena where great minds come together to make life better for military members and their families.  We focus on data-driven insights while understanding the value of spirited storytelling.   And we do all this in a highly flexible, virtual environment with great benefits!  Our diverse and inclusive environment fosters a sense of belonging among our team resulting in innovative and creative decision-making. Are you ready to make a difference for the families of those who serve our great nation?  We are the ideal match for the innovator, the out-of-the-box, strategic thinker who understands the value of social impact.

 

General Description

Reporting to the Chapter Executive Director, with a dotted line to the Senior Director of Chapter Relations, the Program Manager is a member of the Blue Star Families Chapter Impact Team. This integral role is dedicated to fostering exceptional Membership Stewardship & Customer Service, ensuring that every interaction strengthens the sense of belonging among military families.

The Program Manager will manage multiple programs for the local Chapter, including, but not limited to, projects currently within Blue Star Families’ portfolio. In addition to driving membership and volunteer growth and engagement, the Program Manager will support the Executive Director on high-impact initiatives and essential operational tasks critical to the Chapter’s success.

*The Program Manager must reside in the local community the Chapter serves. 

 

Key Job Functions:

Local Chapter Responsibilities:

• Manage programs and events for local Blue Star Families’ chapter. 
• Foster relationships with local community organizations and partners to support program initiatives and enhance community engagement.
• Utilize project management technologies and tools to administer programs and manage local chapter operations (including, but not limited to, HIVE, Hive Brite, Salesforce, Google Workspace Suite, Zoom, etc).
• Develop schedules, project estimates, and resource plans, that align with the organization’s goals, processes, and documentation. 
• Set and monitor deadlines, ensure completion of deliverables, and alert the team of pending due dates and delinquencies.
• Help schedule team meetings to drive projects forward and provide status updates to program stakeholders.
• Implement strategies to increase membership and volunteer participation.
• Support the recruitment and effective onboarding and management of volunteers, including retention and recognition activities. 
• Support Executive Director on fundraising activities and other initiatives and essential operational tasks required for the success of the chapter.
• Support day-to-day budget tracking.
• With the guidance of the Chapter ED, and the national team, manage and lead the execution of marketing and communications strategies, including social media, to elevate the chapter’s name in the community and attract and grow membership.
• Engage fellows and interns to maximize the impact of chapter initiatives and programs 
• Perform various administrative activities, including scheduling and meeting planning, document creation, communications, travel arrangements, minutes, presentations, and other logistical functions.