CSSP Customer Engagement Professional Manager - Maryland (CONTINGENT)

ROGERCO, Inc. (RCI) is seeking a seasoned Cybersecurity Service Provider (CSSP) Customer Engagement Professional Manager to join a skilled team supporting an Army customer. Ideal candidates bring a strong background in leadership and customer service, as well as an active Secret level clearance. This is an in-person position. Multiple openings for this position may be available at this location. This position is contingent upon contract award.

Requirements

Responsibilities:

• Provide strategic direction and leadership to the Customer Engagement Team, ensuring effective planning and execution of team-level tasks and projects.
• Maintain a comprehensive understanding of the CSSP's service offerings and stay informed of evolving DoD requirements impacting our subscriber base, providing guidance to the team to ensure timely adjustments and compliance.
• Regularly update and maintain annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs.
• Lead and guide the team in promptly responding to new inquiries for cybersecurity services, providing accurate guidance and support through the service alignment process.
• Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes related to service alignment.
• Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery.
• Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established.
• Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery.
• Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding.
• Manage data for existing customers and facilitate their annual service renewal process.

Qualifications:

• Education: Bachelor's degree required, preferably in a related field
• Required Experience: Minimum of six (6) years in a related role or field
• Security Clearance: Active DoD Secret clearance
• Extensive experience in team leadership and management.
• A strong emphasis on delivering exceptional customer service.
• Comprehensive understanding of a CSSP and its service offerings.
• Exceptional attention to detail and communication skills.
• Must be a United States citizen.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan, 401k
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability