Onsite Administrative Assistant (FishHawk Ranch)

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Property Summary:

FishHawk Ranch is your happy place.

This is a Tampa Bay community where families grow closer, neighbors from all generations look out for each other, and we all come together to enjoy gatherings at the Lake House. With trails, parks, open spaces, resort-style pools, indoor and outdoor fitness areas, and the Lake House, there’s sure to be something for everyone to enjoy. As the first 'green certified' community in Hillsborough County, you can take pride in our commitment to our environment and our residents. As our community grows, our small neighborhood charm will always remain, and FishHawk Ranch will continue to be a happy place to call home.

The Onsite Administrative Assistant assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles.

Responsibilities:

• Assist Office Coordinator as acting receptionist for all walk-ins and incoming phone calls
• Assist in assigning voicemails and emails from queue to appropriate individual queues
• Answer all questions from walk-ins/phone/email within 48 hours, or escalate to management those who may need further assistance
• Assist ACAM to monitor/review/manage all ACC requests between the ACC and individual owners as well as email ACC approvals/denials, as directed. Escalate to onsite Assistant Manager as needed
• Assist Office Coordinator and Inspector(s) by calling, emailing, or meeting with owners whose violation may need assistance, and escalate to management as needed.
• Assist Office Coordinator in distributing mailbox numbers and logos as well as process payments as needed
• Assist Office Coordinator in distributing gate transmitters and process payments as needed
• Alert Office Coordinator about mailbox numbers, gate transmitters, or other supplies needed prior to running out
• Assist Office Coordinator in processing lease packet paperwork and payments as per on site policies and procedures
• Assist Office Coordinator in processing receipts for payments and give owners’ c