Senior Account Director - IHG Global Sales, Europe

<p>Senior Account Director Benelux-IHG Global Sales, Europe </p> <p>About Us </p> <p>IHG Hotels &amp; Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries to deliver true hospitality for good. Our diverse portfolio of differentiated brands is well known and loved by millions of consumers around the world. </p> <p>We genuinely care for our entire IHG Hotels &amp; Resorts family. All our colleagues are valued, and their wellbeing matters to us. We provide the support our colleagues need to succeed and recognise them for their hard work. Our diverse global community values different perspectives and cultures.  </p> <p>In this role you will manage a designated account portfolio of Benelux clients and develop key relationships to maximise revenue growth. In addition, this role has direct responsibility for leading 3 Account Directors across Northern Europe to deliver the growth opportunities within the Europe Sales strategy. </p> <p>Your day to day </p> <ul> <li>Develop and manage customer relationships within regional / domestic accounts headquartered in the BeNeLux region, taking ownership of the delivery of customers ‘expectations. </li> <li>Attract, lead and develop the best-in-class talent in your respective team and drive high quality performance and revenue against defined targets. </li> <li>Drive compliance and continuously improve people, processes, tools, sales strategy and delivery models. </li> <li>Ensure system delivery and utilisation through preferred distribution channels to determine rates and undertake client negotiations in line with IHG strategy. </li> <li>Execute against European customer account plans to deliver both incremental and quality revenue. </li> <li>Identify cross-occasion/industry and cross regional transient and groups and events opportunities. </li> <li>Support strategic and tactical promotions and initiatives to maximise revenue in need periods, working closely with key need and new properties to identify touch points within account portfolio.  </li> <li>Role model IHG’s behaviours to sellers and other stakeholders within the organization, demonstrating internally and externally that they are a trusted advisor capable of providing expert solutions and insight of industry and market trends. </li> <li>Support and participate in internal and external events to maximise resource and drive broader and deeper relationships. </li> <li>Manage, delegate, and develop account resources and/or virtual teams to effectively drive sales results. </li> <li>Close collaboration with Northern Europe Commercial Team and act as conduit between Europe Sales and Northern Europe Commercial. </li> <li>Work across a wide variety of cultures and markets, tailoring approach and behaviour to understand key differentiators and leverage best practices accordingly. </li> </ul> <p>What we need from you </p> <p>Whilst we love experience, mindset is of equal importance. We’re looking for someone who is committed with a natural ability to operate effectively in a fast moving, global environment.  </p> <ul> <li>Demonstrable experience in sales / account management role. </li> <li>Experience within hospitality is advantageous but not a pre-requisite to the role. </li> <li>Demonstrable experience in a management role - leading, coaching and developing a high-performance team. </li> <li>Demonstrable experience in identifying new commercial opportunities. </li> <li>Demonstrable experience of managing and executing business plans against markets, occasions, industries, hotels, or customers. </li> <li>Demonstrable experience of applying the challenger sales framework to the customer  </li> <li>Ability to make effective commercial decisions based on an understanding and analysis of key commercial information and commercial levers. </li> <li>Demonstrable experience of operating in and leading culturally diverse teams across the relevant markets  </li> <li>Fluent in French and/or Dutch as well as English </li> </ul> <p>What we offer </p> <p>At IHG we give our colleagues greater flexibility and balance – working in a hybrid way, blending remote and office working. Although we thrive on collaborating in person, we expect that you’re likely to spend time working remotely. Every role is different, and colleagues work with their team and their leader to determine how and when they collaborate in person. We like to believe we offer a unique culture where you have room to be yourself. </p> <p>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts. </p> <p>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employe