Adventureland Park - Food & Beverage Intern - Operations Administration (Training)

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

If you want to learn operations, people skills, and business leadership, this is the opportunity for you! This position offers the most unique, fun yet demanding, and rewarding atmosphere in which a student could spend their summer. This is a position that will assist department managers in all aspects of operations within the Food & Beverage (F&B) department of an amusement park, particularly related to daily administration and managing the employee life cycle. The student will have the opportunity to develop and extend leadership, communication, and management skills through extensive contact with department heads, supervisors, employees, and guests. This position involves quickly developing the experience, competence, and confidence to oversee the entire department.

We are currently looking for a:

 

Adventureland Park - Food & Beverage Intern - Operations Administration (Training)

Roles & Responsibilities:

 

Supervisory Duties:

• Supervise the daily operations of the F&B team and any other assigned departments
• Lead by example, attitude, and as a representation of Adventureland Resorts core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Iowa law
• Assist with team scheduling, timekeeping, and tip allocation activities

Departmental Duties:

• Participate in all aspects of food preparation and sales during peak times
• Lead and complete special projects to improve employee training, satisfaction, and retention
• Document completed training and certifications received across multiple system platforms
• Develop and implement operational-level training documentation and policies
• Work with supervisors to identify individuals for remedial training
• Develop tools, techniques, and methods to provide effective training to new and existing F&B employees
• Utilize Workday software to conduct daily onboarding and HR documentation
• Ensure regulatory compliance and process enforcement, including Labor Department regulations and maintaining all food safety practices
• Work directly with managers and department heads to accomplish tasks

• Collaborate with supervisors and department managers to identify staffing or training needs 

• Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate.
• Participate in social activities with international college students
• All other duties as assigned by leadership

Education and Experience:

• Recent graduate or at least 2+ years undergraduate study in Hospitality, Business Management, Human Resources Management, Event Management, or a related major.
• 1+ years of previous work experience, preferably in a related role

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements: 

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Ability to lead and motivate assigned teams of employees
• Must be able to roll-up sleeves and assist with all F&B-related positions to ensure continuous and successful operation
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional ma