Adventureland Park - Theme Park Operations Intern

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Park Operations Intern will assist the department director with administrative tasks for the Rides, Admissions, Aquatics, Park Services, Security and other park departments.

The intern will be introduced to many aspects of theme/water park operations, from personnel management to day-to-day processes and office administration. The intern will be part of the planning, preparing, and executing a full theme park season. This position will also ignite the development of leadership, communication, and management skills by collaborating with department management, leadership, employees and guests.

Specific projects and assignments of the internship may be customized to meet the needs, skills, and interests of the incumbent’s field of study.

The daily work schedule for this position will vary, depending on weekly activities and special events; however, the selected candidate for this role should expect to work approximately 40-50 hours per week, including morning, night, weekend and holiday hours when appropriate.

We are currently looking for a:

 

Adventureland Park - Theme Park Operations Intern

Roles & Responsibilities:

 

Supervisory Duties:

• Assist with the daily supervision of the park operations team and all other assigned departments
• Lead by example, attitude, and as a representation of Adventureland Resort’s core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Iowa law
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Demonstrate a continued and unwavering interest and desire to learn the ins-and-outs of park management
• Lead and assist in the preseason and ongoing training and evaluation of park employees, Ride attendants, Ride Operators, Lifeguards, Park Services and Cashiers.
• Assist in organizing, planning, implementation and oversight of assigned departments
• Lead and assist with safety program training execution for team members
• Always act as a professional role model when interacting with other park employees and/or guests
• Provide excellent customer service by supporting park standards and maintaining a positive public image by addressing questions and concerns from staff, patrons, participants, and parents immediately
• Ensure documents, including training logs, downtime occurrence reports, checklists and employee records, are accurate and maintained per policy.
• Provide administrative support for the Operations departments, including purchasing and budget tracking.
• Collaborate with Supervisors to provide daily management, personnel, and operational updates.
• Assist with events, programs and facility operations
• Complete any special projects or operation studies that are assigned by park leadership

• Establish supports and maintain collaborative efforts with internal and external customers and organizations
• All other duties assigned by leadership

Education and Experience:

• Currently enrolled in a Bachelor’s or Master’s degree program, preferably from an accredited college or university in Business Management, Hospitality, Sport Management, Recreation, or related discipline
• Minimum of one year of related work experience, preferably in a theme park, resort,