Human Service Assistant A/B-Lowell (Spanish/Portuguese)

The Department of Transitional Assistance (DTA) is seeking service-focused individuals for the position of Human Service Assistant (HSA). Our ideal candidate will provide written and oral translation services to assist clients and complete administrative tasks in a well-organized, efficient manner.

DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

·         Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.

·         Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination.

·         Facilitate customer service delivery by providing services to clients, such as responding to inquiries and explaining basic department procedures.

·         Greet, inform, and direct clients in the lobbies, waiting rooms, and self-service stations.

·         Promote customer service delivery through document processing and management.

·         Convey information and explain actions to clients with varying expectations, needs, cultures, and languages.

·         Utilize Department systems and equipment, and provide ongoing assistance and support to Benefits Eligibility and Referral Social Workers.

·         Remain current and up to date with self-service options, including but not limited to kiosks, scanning, and Mobile apps.

·         Exchange information with internal and external contacts per existing department policies.

·         Initiate new and replacement EBT Cards in BEACON.

·         Provide administrative support within the local office as assigned by the supervisor.

Required Qualifications: 

·         Excellent written and oral communication and reading comprehension skills.

·         Excellent listening skills, including the ability to ask questions to enhance communication and understanding.

·         Strong interpersonal skills which demonstrate the ability to work with diverse populations in multiple roles.

·         Ability to handle multiple priorities in a fast-paced environment and manage high-stress situations in a professional manner.

·         Ability to understand and apply policies and regulations.

·         Ability to be flexible in order to respond to changing requirements and priorities.

·         Ability to handle multiple responsibilities and meet various deadlines through strong organizational and time management skills.

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